Building, Managing, Auditing, and Negotiating Inventory
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Access, POLAR, MXP
Knowledge of Holland America and Seabourn products.
Technical ability and agility to navigate systems, learn and use web-based tools, troubleshoot and test.
Ability to work in a multi-cultural environment including sensitivity to cultural differences and diplomacy.
Pluses:
Shipboard or other travel industry experience highly desirable
Day to Day:
This position is for a Shore Excursions Product Specialist who is responsible for assisting in the development of destination-based guest programs for the Holland America Line and Seabourn brands, including – shore excursions and overland tours while building and managing the inventory. This role will participate in shore excursion product development, quality control, compliance, database maintenance, activity planning, costs audit, and shipboard support.
The Product Specialist has responsibility for 280 million dollars, include over 500 ports, 130 countries, and 9,000 excursions worldwide. This role will typically be challenged with ensuring we have sufficient capacity to sell and to always negotiate best departure times and additional space to prevent guests from being put on a waitlist which results in revenue loss and customer dissatisfaction. In the event vendors are not able to accommodate additional space for the tours and/or hotels that run out of space, this position is also challenged to work with the Contact Center and offer alternative options/solutions to capture the business and revenue.
This role requires the ability to make judgment calls to either add or delete tour departures to maximize profitability and fulfil guest demand. Often the specialists must negotiate with tour operators to ensure the HA Group obtains maximum inventory and preferred departure times.
Inventory Management and Optimization
build, manage, audit, and negotiate tour inventory