Shift Supervisor

New Vitae Wellness and Recovery is seeking a Shift Supervisor for our Philadelphia Location.

Position Summary

The Shift Supervisor is responsible for supervising and coordinating staff and activities of the residential care home. This position supervises by establishing work schedules, assigning specific duties, providing clear, explicit, and detailed instructions, and monitoring and reviewing the work on a regular basis to ensure adherence to instructions, deadlines, proper procedures or protocols, and the delivery of services to residents.

Essential Functions

• Responsible for the completion of the weekly staff schedule and ensuring appropriate ratio coverage.
• Supervision and oversight of the facility
• Monitors and evaluates the effectiveness of program(s) to ensure clients' needs are met
• Investigates and responds appropriately to alleged and/or actual incidents of Physical Restraints, Abuse Allegations, Sexual Misconduct, and resident Rights Violations
• Training and continuous development of staff
• Counsels with and advises staff, parents, and clients to resolve personal or behavioral problems; explains work policies, procedures, and guidelines, and identifies the characteristics and impact of situations to formulate solutions to work-related problems
• Assistance with resident ADLs and IADLs
• Completion of paperwork as required by the position
• Conducts inspections of the campus and residential living areas for cleanliness, fire and security hazards, physical appearance, operation, and takes corrective actions, as necessary.
• Monitors the operation of residential care program(s) by reviewing daily log entries, daily census reports, activity reports, shift summaries, and periodic observation to ensure that policies and procedures are followed
• Identifies staffing and facility needs to provide quality residential services in a safe environment.
• Develops and monitors performance standards of all employees and consultants.
• Identifies areas needing policy decisions and recommends policy changes for consideration by the Committee of the Whole (COW).
• Develops in cooperation with the COW a performance improvement plan for the Center’s behavioral health services
• Hires sufficient staff, clinical and support, to ensure quality services are provided in a safe environment. Under HR guidance assists with termination of staff when performance deficits cannot be resolved.
• Plans a system to assure that all clinicians assume their responsibility to keep all clinical records up-to-date and of high quality.
• Supervises operations, insisting on competent and efficient performance of all employees and consultants.
• Coordinates the process of updating all Policy and Procedure manuals.
• Coordinates the implementation of a Center-wide performance improvement program consistent with board-approved plans, regulatory bodies, and JCAHO.
• Coordinates quality management data gathering activities for facility.
• Assists in the integration of quality management activities among clinical, psychiatric, medical, nursing, and support staff and with the Performance Improvement program.
• Provides the needed resources and training to address performance improvement projects and opportunities for improvement for nursing and kitchen personnel.
  
  

Other Essential Performance Expectations

• Abides by the employee health policies and human resources policy requirements.
• Attends mandatory training sessions at orientation and annually thereafter.
• Completes 12 hours of in-house or external training annually; at least one (1) staff development program addresses supervisory/management skills. In addition, attends an extra 10 hours of training annually.
• Attends various meetings, such as Medical Staff, Committee of the leadership meetings.
  
  

ACCOUNTABILITY

• Accountable for operating New Vitae within the approved annual operating and capital budget.
• Accountable for maintaining the confidentiality and security of all New Vitae staff and consumer data and information.
• Accountable for compliance with all regulations of licensing bodies, such as Lehigh County, State of PA DPW, and standards of accreditation agencies, such as JCAHO.
  
  

Reporting Requirements

Reports directly to the Director of Operations on activities and any potential problems, such as but not limited to legal, staff-related, licensing concerns, or financial. Reports to COW and leadership team on mission, goals, and policies recommendations.

Qualifications

• Education:
  
  

Required: High school diploma, General Equivalency Diploma, or active status on the Pennsylvania Nurse Aide Registry.

• Experience:
  
  

Required: A minimum of two years' experience in a Human Services.

Other

At least one (1) year of management experience.

Required: Be free from a medical condition, including drug or alcohol addiction, which would limit staff persons from providing necessary personal care services with reasonable skill and safety.

• Skills, knowledge, abilities:
• Knowledge of regulatory and licensing requirements, and quality improvement theory and techniques
• Knowledge of how to manage a diverse group of persons and skill in doing so.
• Knowledge of current trends and developments in behavioral health care field.
• Ability to make fiscally sound decisions without compromising quality of staff and services
• Strong verbal and written communication skills
• Personal attitudes and attributes
• Utilizes a teamwork style
• Maintains a cooperative posture in working with others
• Has the emotional maturity to withstand the stresses of this position
• Is self assured
• Is honest and trustworthy
• Maintains an appropriate appearance
• Working Conditions
  
  

Physical Demands

• Able to sit, stand, walk for periods of time,
• Able to lift at least 50 lbs.
• Able to hear ordinary conversation and phone communications.
  
  

Equipment Operation

• Able to operate common household equipment (e.g. vacuum, washing machine, dryer, etc.)
• Able to operate common office equipment.
• Ability to drive/transport individuals in own vehicle and/or company vehicle.
  
  

Hazards of Position

• Physical/ verbal aggression of residents
• Exposure to household cleaning products and second-hand smoke.
• Slight risk to contact with blood-borne pathogens and other contagions.
  
  

New Vitae Wellness and Recovery (NVWR) is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local laws. NVWR will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. Furthermore, we comply with the laws and regulations set forth by the EEOC.