Shift Supervisor

Position

The Shift Supervisor is responsible for the supervision of employees and for maintaining the quality of service and product. This position enforces all procedures in the absence of the Store Manager and Assistant Manager. The Shift Supervisor will fulfill any other duties the Store Manager or Assistant Manager assigns and will represent the company in a professional manner.

The Shift Supervisor is responsible for maintaining the key business areas listed below:

Sales/Customer Service

• Assists in creating sales volume growth.
• Assists in supervising a profitable store.
• Assists Store Manager and Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Responds pro-actively to prevent and resolve customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders.
• Answers customer questions in a courteous and friendly manner.
• Maintains efficient, friendly service standards.
  
  

Store Operations

• Maintains acceptable of product on shift.
• Restocks shelves when necessary.
• Routinely cleans the bar area, floor, windows and grinders, take out trash, etc.
• Distributes weekly shipments appropriately.
• Completes Daily Reports as assigned.
• Performs opening and closing duties.
• Reports potential safety hazards to Store Manager / Assistant Manager.
• Reports all employee accidents to the Store Manager / Assistant Manager and completes personnel forms when necessary.
• Informs the Store Manager / Assistant Manager of any operational inconsistencies.
  
  

Employee Development

• Perpetuates company philosophy and culture.
• Delegates duties to as necessary.
• Schedules breaks as necessary.
• Assists in the training of new employees.
• Motivates staff to maintain quality and consistent product.
  
  

Product Knowledge

• Assists Store Manager and Assistant Manager in educating staff members on all products and services.
• Ensures that all customers are educated on our products and services.
• Consistently maintains the highest quality product standards.
• Follows all company policies and procedures.
  
  

Visual Presentation

• Assists in maintaining a clean, well-merchandised store.
• Assists in following visual presentation plans and standards.
  
  

Qualifications

• Excellent Verbal and written skills.
• Well organized and detail oriented.
• Register and cash handling experience.
• Minimum high school diploma or equivalent.
• Work overtime, as needed, to perform duties and responsibilities.
• Work nights, weekends and holidays.
• Minimum one-year retail experience.
• Supervisory position in a specialty store or food establishment preferred.
• Excellent Verbal and written skills.
• Well organized and detail oriented.
• Register and cash handling experience.
• Ability to work nights, weekends and holidays.
• Ability to learn and fulfill the above requirements of job description.
• Minimum high school diploma or equivalent.
  
  

Physical Requirements

• Ability to traverse all parts of the restaurant quickly
• Ability to stand for prolonged periods of time. In some instances, the entire shift
• Intermittent periods of sitting at a desk and working on a computer
• Must be able to lift at least 50 pounds.
• Could be required to lift up to 75lbs with assistance
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Ability to move quickly turning from left to right or right to left
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
  
  

Education And Required Experience

• High School Diploma or GED
• Minimum 1-year retail experience
• Supervisory position in a specialty store or food establishment preferred
  
  

The LEV Restaurant Group was founded in 2002 as a vehicle to inspire, create, develop and operate world class experiences for food & beverage concepts in the Restaurant Industry. We are excited to collaborate and invest in entrepreneurial spirited professionals to create authentic, immersive drinking and dining experiences. We partner with chefs, service leaders, and brand ambassadors and provide all the support necessary to ensure brand development success. Based in Las Vegas, LEV Restaurant Group oversees 900 employees and 55+ multi-state locations.

Our CORE Focus and Values are to celebrate Dedication, Passion, Growth and Creativity while being Collaborative.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At LEV Restaurant Group, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, please contact us at 702-566-7210.

https://www.levrg.com/