Shift Manager Security

Job Details

Description

Essential Duties/Core Competencies:

• Assists with the planning, implementation, and evaluation of the security operations and the coordination of its programs with other departments.
• Ensures that all security reports are submitted in a timely manner.
• Assigns Security staff to various locations according to job requirements and the officers’ abilities, skills, and experience.
• Observes in performance of duties to evaluate efficiency and to detect and correct inefficient work practices.
• Demonstrates and explains methods of detecting and apprehending those suspected of thievery.
• Explains local laws concerning arrest and detention to Team Members.
• Conducts private investigations to obtain information concerning such matters as thievery, cheating, and Team Member misconduct.
• Acts as a representative of the property, interacting with guests and team members in a courteous and professional manner.
• Implements departmental procedures and trains, schedules, supervises and evaluates security officers on his/her assigned shift.
• Patrols property identifying potential security and or safety issues.
• Assists in ensuring the safety and protection of guests, team members and the entire facility.
• Updates security procedural manuals and is responsible for the documentation of all security and safety issues and the maintenance of reports.
• Helps to maintain staffing levels within the security department and is instrumental in interviewing, training, scheduling, evaluating and disciplining employees as needed.
• Helps instill an atmosphere that encourages employees to thrive and succeed.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Prepares detailed reports concerning matters investigated.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the company by being engaged, interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the company’s success.
• Demonstrates and understanding of the impact actions and decisions have on the company both financially and on guest relations.
• Demonstrates the courage and initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.
• Strong Supervisory Skills.
• Good Communication Skills.
• Working knowledge of Casino Operations and NYSGC Regulations.
• Working knowledge of Microsoft Word, Excel and Outlook.
  
  

Work/Educational Experience

• Must be 18 years or older.
• BA/BS in related field preferred and/or combination of experience and education with a minimum of two (2) years of relevant experience.
• Previous supervisory experience in a Security field and/or law enforcement required.
• Previous experience in a Casino Resort preferred.
• Must be able to obtain and maintain the appropriate license through the New York State Lottery.
  
  

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical And Mental Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.
  
  

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

NOTE: This Job Description: is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.