Shift Manager

We’re hiring Shift Managers for multiple fast-food franchise locations throughout the Greater Cleveland area.

Pay starts at $20.00 / hour with additional pay depending on experience.

This is a great direct hire opportunity that offers the following benefits:

- Full insurance benefits after 60 days of employment (health/dental/vision/life insurance)

- Paid Vacation Time

- Bonus programs

- Free uniforms and meals

- College Tuition Assistance

- Annual pay reviews

- and more!

The Shift Manager plays a crucial role in ensuring a smooth operation of the restaurant and leads a team of crew members to ensure exceptional customer service, high standards of food quality / cleanliness, and achieving operational excellence.

Key Responsibilities of the Shift Manager:

- Team Leadership: Lead and motivate a team of crew members during assigned shifts, ensuring a positive work environment and adherence to company policies and procedures.

- Operations Management: Oversee all aspects of restaurant operations, including food preparation, cooking, assembly, and service, to ensure efficiency and consistency.

- Customer Service: Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a welcoming and friendly atmosphere for all patrons.

- Training and Development: Train new crew members on company policies, procedures, and job responsibilities. Provide ongoing coaching and feedback to team members to support their growth and development.

- Inventory Management: Monitor inventory levels and ordering supplies as needed to ensure adequate stock levels and minimize waste.

- Safety and Cleanliness: Maintain a clean, organized, and safe work environment, adhering to health and safety regulations and company standards at all times.

- Financial Accountability: Assist in managing labor costs, food costs, and other operational expenses to meet budget targets and maximize profitability.

- Shift Scheduling: Create and manage shift schedules, ensuring proper coverage and optimal staffing levels to meet business needs.

- Problem Solving: Address any issues or challenges that arise during shifts, such as equipment malfunctions, customer complaints, or staffing shortages, in a timely and effective manner.

- Promotion of Brand Standards: Uphold McDonald's brand standards and image by ensuring consistent product quality, service, and cleanliness.

Requirements of the Assistant Manager:

- Previous experience in a supervisory or management role, preferably in the food service industry.

- Strong leadership skills with the ability to motivate and develop a diverse team.

- Excellent communication and interpersonal skills.

- Knowledge of food safety and sanitation regulations.

- High school diploma/GED is required.