Inclusion Cloud is a leading provider of digital transformation services with a focus on integrating cutting-edge technologies to drive operational efficiency and enhance business performance. We specialize in delivering tailored solutions across various industries, leveraging our expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery (HRSD) to empower organizations to achieve their goals.
Job Description:
We are seeking a talented and motivated ServiceNow Administrator to join our dynamic team. The ideal candidate will have experience managing and maintaining the ServiceNow platform, ensuring its optimal performance and alignment with business needs. This role is perfect for a semi-senior professional looking to advance their career in a supportive and innovative environment.
Work You'll Do:
Platform Management: Administer and support the ServiceNow platform, including configuration, maintenance, and upgrades.
User Support: Provide technical support to users, troubleshooting issues and ensuring timely resolution.
Customization: Customize ServiceNow applications and facilitate the implementation of new functionalities.
System Integration: Manage integrations with other enterprise systems, ensuring seamless data flow and process automation.
Configuration Management: Perform software configuration and customization, adhering to best practices and industry standards.
Performance Monitoring: Monitor system performance and implement improvements to optimize efficiency.
Documentation: Create and maintain comprehensive documentation for configurations, processes, and user guides.
Training: Conduct training sessions for users to enhance their understanding and utilization of the ServiceNow platform.
In an operational setting, you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement. You will provide design perspectives to the process teams to maintain consistency, stability, and supportability of the solution and processes in conjunction with maintaining the organizational roadmap for the solution while utilizing current vendor solution capabilities and the product roadmap.
Qualifications:
Required:
3+ years of experience as a ServiceNow Administrator or in a similar role.
Strong knowledge of ServiceNow platform capabilities, including ITSM, ITOM, and workflow automation.
2+ full life cycle implementations.
Experience leading teams in functional and technical streams.
Excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues.
Strong verbal and written communication skills, with the ability to effectively interact with users and stakeholders.
Bachelor's Degree in Information Technology, Computer Science, or a related field.
ServiceNow System Administrator certification.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
Ability to work independently and manage multiple task assignments.
Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
Experience with XML, and SQL.
Knowledge of ITIL best practices and experience implementing ITIL processes within ServiceNow.
Experience managing projects and delivering solutions on time and within budget.
Experience managing client relationships and delivering business requirements with ServiceNow functionality.
Experience working in Agile development environments, driving service excellence through iterative development and continuous improvement.
Advanced degree.
Strong presentation skills (MS Visio, MS PowerPoint).
Why Join Us:
Innovative Environment: Work in a dynamic and innovative environment where your ideas are valued and encouraged.
Professional Growth: Access to abundant training and certification opportunities to enhance your skills and advance your career.
Impactful Work: Contribute to projects that directly impact and improve the way organizations operate and deliver services.
Inclusive Culture: Be part of a diverse and inclusive team that fosters collaboration and creativity.
How to Apply:
If you are ready to take on exciting challenges and make a difference in the world of digital transformation, we want to hear from you! Apply now by submitting your resume and a cover letter outlining your relevant experience and qualifications.
Inclusion Cloud is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment type
Full-time
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