ServiceNow Solution Architect

Job Description:

As a ServiceNow Solution Architect, you will play a critical role in defining and executing the strategic direction of our ServiceNow platform. You will collaborate with cross-functional teams to design, implement, and optimize ServiceNow solutions, ensuring alignment with business goals and IT strategy.

Key Responsibilities:

• Solution Design and Architecture:
• Develop and maintain comprehensive architectural designs for ServiceNow solutions.
• Ensure solutions are scalable, secure, and align with best practices.
• Requirement Gathering and Analysis:
• Collaborate with stakeholders to gather and analyze business requirements.
• Translate business needs into technical specifications and actionable plans.
• Customization and Configuration:
• Oversee the customization and configuration of ServiceNow modules and applications.
• Ensure all customizations adhere to ServiceNow standards and best practices.
• Integration:
• Design and implement integrations between ServiceNow and other enterprise systems.
• Ensure seamless data flow and data integrity across systems.
• Technical Leadership:
• Provide technical leadership and guidance to development teams.
• Mentor junior developers and administrators, fostering a culture of continuous learning and improvement.
• Performance Optimization:
• Monitor and optimize the performance of the ServiceNow platform.
• Identify and resolve performance bottlenecks.
• Security and Compliance:
• Ensure compliance with organizational security policies and regulatory requirements.
• Implement robust security measures and access controls.
• Project Management:
• Lead ServiceNow projects from inception to completion.
• Manage project timelines, resources, and risks to ensure successful delivery.
• Documentation:
• Create and maintain detailed documentation for ServiceNow implementations.
• Ensure documentation is accurate, up-to-date, and accessible.
• Continuous Improvement:
• Stay updated with the latest ServiceNow features and industry trends.
• Identify and implement opportunities for process improvement.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Extensive experience with ServiceNow platform and modules.
• Proven track record of designing and implementing ServiceNow solutions.
• Strong understanding of ServiceNow best practices and standards.
• Experience with integration technologies and methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management skills.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.