Tri-State Bobcat, a premier leader in compact equipment is adding to our team! We are looking for a Equipment Service Writer to deliver outstanding customer service, is detailed on paperwork, and can manage the work process from beginning to end. This position is in Burnsville, M-F 7:30-5:00, paying from $26.00 to $29.00 an hour with great company benefits and career advancement!
Position Summary
The Equipment Service Writer is responsible for working with customers to determine their service and repair needs for the multiple lines of construction and outdoor power equipment the company represents. Success in this position requires superior customer service, effective scheduling of work to be completed, technical knowledge of the equipment being repaired, maintaining high standards for work completed and prompt and proper processing of invoices. The Equipment Service Writer has excellent interpersonal and communication skills, strong organizational ability and excellent attention to detail. Consistent work hours with no evenings.
Duties And Responsibilities
Consults with customers and creates estimates for necessary equipment service and repair work
Ensures that customer approves and signs off on details and costs of equipment work to be completed
Creates work orders and schedules work to be completed
Monitors progress of work by service technicians and any needed parts orders
Keeps customers updated as to progress of work and any issues which may arise
Performs final quality check before customer is notified that work is completed
Responsible for the prompt and proper processing of all invoices
Addresses customer issues
Communicates with other departments regularly to ensure all internal work orders are processed as needed
Supervises technicians and mechanics, sets work direction based on work orders
Manages shop supplies and tool replacement needs, company uniforms
Requirements
A minimum of two years' experience in equipment service and repair operations
Experience with CDK IntelliDealer software or similar software
Superior customer service skills
Strong mechanical aptitude
Excellent attention to detail
Ability to prioritize work and meet deadlines
Excellent verbal communication and organizational skills
Skilled in use of MS Office applications
Company Benefits
3 Health Insurance plans to choose from
Dental Insurance
Vision Insurance
Life and AD&D
Supplemental Life and AD&D available
PTO and MNESSL
7 Paid Holidays
401K program with company match and a vast variety of investment options
Competitive Wages and career advancement!
Employee Assistance Program - FREE and confidential counseling, legal services, travel planning, child/elder care professional assistance
Bereavement Leave
Safety Program
PAID vendor/manufacturing training
Job Posted by ApplicantPro
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Commercial and Industrial Equipment Rental
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