Service Technician
Service Technician
Gordon Flesch Company
Cedar Falls, IA
See who Gordon Flesch Company has hired for this role
Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.
In This Role You Will
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
In This Role You Will
- Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities
- Develop ability to work independently
- Primarily service printers and Multi-Functional Devices
- Become proficient in servicing assigned equipment
- Troubleshoot basic connectivity issues (print/scan)
- Update and maintain machine firmware as needed
- Assist in software installations and support
- Maintain accurate car stock inventory
- Efficiently manage service call assignments based on location and priority levels
- Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
- Provide quality customer service with both internal/external customers
- High school diploma or equivalent
- Good organizational skills
- Good verbal and written communication skills
- Proficient use of company-provided technology such as: laptops, smartphones, and software applications
- Ability to pass drug screenings and background checks as required
- Ability to lift 75 pounds
- Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements
- Access to reliable vehicle with secure storage for all company issued property
- Basic understanding of electronics and mechanical systems.
- Basic understanding of network connectivity
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Strategy/Planning and Information Technology -
Industries
Business Supplies & Equipment
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