Service Support Engineer

What is Clearview?

Clearview is a dynamic firm, committed to a culture of excellence, offering accounting & finance, risk advisory, audit, tax, technology advisory, data analytics, HR and other consulting services. Our mission is to build lasting relationships as well as change the way our clients feel about the accounting and consulting industry through our daily actions. Our firm was built on the principles of accountability, belief, commitment, courage, gratitude, loyalty, respect, and trust. It is not just about the work (the “what”), it is also about our approach (the ”how”)! Our employees understand the importance of supporting one another and focusing on our greater business objectives. Multiple times, Clearview has been awarded as a “Best Place to Work” in Baltimore and is one of the fastest growing CPA and Management consulting firms in the country.

To learn more about, visit www.clearviewgroup.us or https://www.linkedin.com/company/clearview-consulting-llc-md-/

What opportunity is available?

Clearview’s Managed Service Provider (MSP) practice is looking to hire a full-time Service Support Engineer. This new hire will report to the Director of IT Operations.

Who works here and why?

Employees at Clearview bring expertise from Fortune 100, Big 4 Accounting, and other industry leaders to work for our clients. They chose Clearview because of our inviting, entrepreneurial culture and bias towards action. Our employees believe business should be personal and thus make solving clients’ business problems the top priority, delivering results that make a real impact on their bottom line. Clearview is not a “typical” consulting firm. Instead it’s a fun, engaging, environment where employees care about each other and genuinely enjoy being together.

What’s in it for you?

Clearview’s comprehensive benefits include, but are not limited to

• a 401k plan with a partial company match
• paid holidays
• PTO
• medical, dental, & vision insurance
• opportunity for advancement
• an employee-centric culture focused on camaraderie
• even an annual firm-sponsored trip for employees and guests!

Clearview is not a “typical” consulting firm. Instead it’s a fun, engaging, environment where employees care about each other and genuinely enjoy being together.

What will this new hire do?

The Service Support Engineer provides customer service and technical expertise to Clearview’s clients. This position will diagnose and troubleshoot issues and help clients with general information system support. Reporting to the Director of IT Operations, the Service Support Engineer will often be the first point of contact for clients seeking support, requiring the individual in this role to have strong technical knowledge and excellent communication skills.

• Accept incoming client troubleshooting calls and make outbound calls in response to email requests
• Communicate both written and orally with clients
• Troubleshoot client-side issues via screenshare tools
• Troubleshoot server and cloud applications
• Laptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration, network environment, and inter-connectivity with servers and printers
• Client account administration in Office 365 and Active Directory
• Track and engage in communication around scheduled work, as well as update clients as changes occur
• Log accurate and detailed case notes within the Clearview ticketing system and other documentation systems
• Assess the need for documentation updates and inform management of any necessary changes
• Maintain a positive attitude with a client-centric focus
• Pay close attention to detail to ensure accuracy and efficiency
• Support the deployment of advanced technical solutions, including new deployments and service modifications
• Provide excellent support to customers remotely or onsite
• Support complex migrations and configurations
• Other responsibilities as assigned

What is required for consideration?

• 6+ years of professional work experience in the IT industry
• Intermediate knowledge of Intune and Autopilot
• Expertise in Windows configurations and services
• Working knowledge of DNS, both internal and external
• Operational experience with physical and virtual networking
• Applied knowledge in cloud solution with AWS, Azure, or OCI
• Experience with virtualization, clustering, and high availability
• Active Directory experience with both on-premises and Azure AD
• Practical understanding of M365 licensing, configuration, best practices, and feature set
• Ability to troubleshoot VPN, internet connectivity losses, remote desktop, and peripherals, including printers, scanners, and monitors
• Expertise in and capacity to troubleshoot Microsoft Office software
• Familiarity with administration of Office 365 and Exchange Online
• Proficiency in navigation and administration of Active Directory
• Working knowledge of Windows file shares (SMB/CIFS)
• Proven ability to review, understand, and implement SOPs and other written training
• Superior oral and written communication skills

What is preferred for consideration?

• Associate’s degree in Computer Science, Information Systems, Engineering, or other related discipline preferred
• Certifications: Microsoft, CCNA, or other security/networking security
• Ability recognize and communicate potential issues and possible failure points in client system and processes

Employment visa sponsorship is not a benefit currently offered by Clearview and we do not anticipate this changing in the future.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision (computer work). While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.

Clearview Group LLC is an equal opportunity/affirmative action employer. The Company provides equal opportunity to all qualified individuals without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, citizenship status, pregnancy, genetic information, disability, gender identity, veteran status, or any other characteristic protected by applicable law.