SERVICE OPERATIONS MANAGER - CAL

Cal-Line Equipment, an Owen Company, is looking to hire an experienced Service Operations Manager to join our growing team. We specialize in vegetation management equipment, catering to the arborist industry and are the largest dealer in the world for Bandit Industries’ market leading product line of woodchippers, stump grinders and whole-tree chippers. We have six locations across the Western U.S. including locations in California, Oregon, and Washington. In addition, we are a leader in promoting education within our industry, conducting seminars ranging from safety, operations and maintenance and bugs and disease.

The key to our success has been our people. And that’s still true today. Every team member is extremely knowledgeable about our products and the tree industry. Whether it’s parts, service, or sales, we know what our customers need because we know what they do. We are a fast-growing entrepreneurial company with many opportunities for advancement and professional development. We are looking for highly talented individuals with high ambition and a desire to advance their career and grow into more senior roles as their abilities allow.

Salary: $60,000 - 75,000 annually depending on experience.

Benefits: Full Benefits Package including Medical, Dental, Vision, FSA, HSA, and 100% company paid Life and LTD. We have PTO that accrues weekly, seven paid holidays (eligible after 30 days from start), and 401(k) with company match.

Visit our website www.cal-line.com for an overview of our company.

Job Description

Run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Complete all clerical work pertinent to the service department. Ensure that the daily inventory of technicians’ time is consistently sold to service customers.

Responsibilities

Roles and Responsibilities, include but not limited to:

• Greet incoming service customers for walk around inspection of machine and accurately documenting their complaints, requested repairs and any additional repairs found to be needed at that time.
• Delegate and direct service tasks, monitor the progress of all current and pending projects.
• Consistently deliver incredible customer service experiences by offering knowledge, advice and answering questions and concerns.
• Understand and comply with federal, state and local regulations that affect operations, such as hazardous waste disposal, OSHA Right -to-Know, etc.
• Understand and ensure compliance with manufacturer warranty and policy.
• Manage and update all invoices, work orders and warranties.
• Present estimates to customer and obtain approval.
• Order parts (through parts department) and track ETA of all parts. Updating ETAs in work orders through continued follow up.
• Ensure all service parts are pulled through the parts department and added to work orders.
• Contact customers with ETA, additional work needed or any extra costs to repair. Continue communications on a weekly basis until job is complete.
• Ensure all shop supplies, freight, sublet services, oil and other consumables are billed on work orders.
• File and track warranty claims.
• Notify Warranty Administrator that warranty is filed.
• Work with service manager to:
• Maintain high quality service repairs and minimize comebacks. Conduct spot checks of completed jobs for thoroughness and quality.
• Hire, train, motivate, council and monitor the performance of all service department staff.
• Give frequent progress reports to employees to improve satisfaction and efficiency.
• Ensure workspaces are safe and clean, AT ALL TIMES.
• Prepare estimates to include appropriate parts and labor.
• Determine if further repairs are needed.
• Review daily time sheets prior to entering.
• Help to keep Service Manager organized and focused.
• Any other tasks given by management.
  

If you are a great team player with a strong work ethic and a great attitude and are interested in joining a fast-growing company with opportunities for advancement (#ZR), please apply online or feel free to drop in and apply in person.

EEO Statement: Owen Companies are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.