The Service Manager is responsible for maximizing the efficiency, revenue, and productivity of the Service Department and achieving the highest levels of customer satisfaction. Collaborate with colleagues in other departments to improve the overall performance and profitability of the business.
essential functions:
To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure customers receive prompt, courteous, and effective service
Respond promptly to customer needs and mange difficult customer situations while preserving personal effectiveness and credibility
Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
Mentor Service Technicians and monitor the repairs they do
Process work orders from start to finish, in line with Company policies and procedures
Maintain good working records for the Service Technician’s time, parts, supplies, and outside purchases for repairs
Review weekly parts and labor sales numbers and goals
Process warranty repairs with the manufacturer
Prepare and finalize invoice transactions with customers, including receiving payment
Generate estimates, when needed
Continually seek technical and product knowledge by completing on-line and hands on training
Report any faulty equipment and hazards to the Director of Service
Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
company-wide expectations:
Remain drug and alcohol free while on Company premises and within the scope of duty
Understand and comply with all Sanco Enterprises policies and procedures
Observe safety and security policies and procedures and use equipment and materials accordingly
Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means
knowledge, skills, and abilities:
The requirements listed below are representative of the knowledge skill and/or ability required to successfully perform the essential functions of the job.
knowledge, education and/or experience:
Requires a high school diploma or general education diploma (GED)
Five years of practical service management experience
Associate’s degree or Bachelor’s degree preferred
skills:
Written and verbal communication skills
Microsoft Office skills
Exceptional customer service skills
abilities:
Apply good judgment in recognizing scope of authority
Define problems, collect data, establish facts and draw valid conclusions
Must be able to multi-task
Ability to maintain an orderly and clean shop
Must be able to build a team and promote a teamwork environment
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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