Petroleum Equipment Incorporated of Kansas City specializes in providing parts and contracting services needed to construct and maintain retail, commercial, industrial, fleet, aviation and marina fueling operations. Our services include fuel system design, project management, installation, start-up, equipment maintenance and parts replacement. Our Pledge is “Doing it Right, on Time, the First Time, Every Time”. This mindset has held true for 27 years and continues to define our customer-centric, details-focused approach to business to this day.
The Service Manager is responsible for day-to-day service operations, Wayne warranty tasks/parts & manage parts warehouse for both service and commercial construction projects. The Service Manager is responsible for overseeing the service and maintenance operations related to petroleum equipment, ensuring the efficient and effective functioning of equipment such as fuel dispensers, storage tanks, and associated systems. This role involves managing a team of service technicians, coordinating service schedules, and liaising with clients to provide exceptional service and support.
Duties & Responsibilities:
Oversee and manage safety aspects of service department to ensure company safety standards and procedures are followed
Work with the Service Writer to maintain service schedules for routine maintenance, inspections, and repairs. Meet customer service goals and expectations
Manage service technicians to ensure timely completion of service calls and related paperwork
Assure technicians maintain their performance KPIs
Manage Wayne warranty calls and task completion
Troubleshoot and resolve complex technical issues
Ensure the service department has adequate staff by working with Leadership and Human Resources
Manage the day-to-day operations of the Warehouse/Inventory Manager. Ensure parts are available for the day’s jobs.
Stay updated on industry trends, technological advancements, and regulatory changes related to petroleum equipment
Provide technical guidance to service technicians and support ongoing training initiatives
Assure technicians understand and follow customer protocols and procedures
Ensure technicians are up to date on training and certifications and on the latest technical information. Manage technician training path
Manage service department billing and accounts receivable.
Assist technicians in the field when necessary
Ensure correct and appropriate use of company hardware and applications
Manage after hours on call and ensure on call coverage
Qualifications:
Three to five years’ experience in a leadership role in maintenance/service industry (petroleum, HVAC, plumbing, electrical, etc.) required
Experience working with Gilbarco, Wayne, or similar dispenser preferred but not required
Certifications in Gilbarco, Veeder Root, INCON, Verifone or similar preferred but not required
Computer proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, etc.)
High school diploma or GED required. Associate or bachelor’s degree strongly preferred
Lift 50 pounds unassisted and work in a high traffic area
Work independently and as a member of a team
Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
Capability for multi-tasking and highly organized, with excellent time management skills
Detail-oriented with excellent follow-up practices
Travel as necessary
Work flexible hours
Pass a drug test and background check
Benefits:
401(k) and 401(k) matching
Dental, Vision & Life insurance
Disability Insurance
Health Insurance
Supplemental Insurance
Paid time off
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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