Service Manager

Sinatra Bar & Lounge celebrates Frank Sinatra’s enduring cultural legacy and his special connection to Music City with a distinctive, Rat Pack-era feel in the heart of Nashville’s historic Printers Alley. Located in Icon Entertainment Group’s Southern Turf Building, Sinatra Bar & Lounge’s warm, intimate atmosphere features an extraordinary collection of Sinatra memorabilia, from ticket stubs and the official program from the singer’s 1976 performance at the Grand Ole Opry with Count Basie to curated photographs and several of Sinatra’s own paintings, as well as live music every day. A carefully-cultivated menu includes some of Sinatra’s personal favorites, traditional Italian dishes, steaks, an array of classic cocktails and more. Sinatra Bar & Lounge is also the only establishment in the world that serves Jack Daniel’s Sinatra Century �� the 100-proof bourbon created in 2015 for the centennial of Sinatra’s birth – by the drink, a nod to the legendary singer’s role in elevating the Jack Daniel’s brand. Offering one of Nashville’s most unique and elevated entertainment experiences, Sinatra Bar & Lounge is a must for any fan of “Ol’ Blue Eyes.” For more information, visit: SinatraNashville.com.

About Icon Entertainment Group Founded by celebrated entrepreneur and real estate investor Bill Miller, Icon Entertainment & Hospitality is a real estate development and hospitality company that owns and operates some of the most popular establishments in Nashville – including the Johnny Cash Museum, Sinatra Bar & Lounge, Patsy Cline Museum, Nudie's Honky Tonk, House of Cards, Johnny Cash's Bar & BBQ and Skull's Rainbow Room – as well as the Southern Turf Lofts and Music City Threads merchandise line. Since opening the Johnny Cash Museum in 2013 – the first component of a presence in downtown Nashville that is now comprised of more than 100,000 square feet of commercial real estate – Icon has welcomed millions of patrons from around the world to its dining and entertainment establishments. USA Today, Forbes, Time, Rolling Stone, Condé Nast Traveler, National Geographic, Southern Living, Marie Claire, AAA and TripAdvisor are just a few of the outlets and organizations that have honored and awarded Icon’s establishments with distinction, solidifying their status as “must-visit” Music City attractions and dining experiences.

The service manager works alongside the FOH Manager to oversee all operations at the restaurant (except for the kitchen).

Job Duties

• Recruit, hire, train, schedule, and supervise serving staff (servers, server assistants);
• Order products and supplies as needed;
• Supervise seating and waitlist times to ensure accuracy;
• Resolve any food quality and service complaints;
• Maintain budgeted service labor;
• Implement standards for employee performance and customer service;
• Ensure the safety of restaurant staff and guests;
• Oversee the shift operations of the restaurant;
• Ensure side work is completed daily;
• Maintain records, such as personnel records, income/expense reports, meal counts;
• Assist with bussing tables and expediting food;
• Ensure that the dining room is clean;
• Keep a record of ABC cards for serving staff, notify employees close to the expiration date;
• Answer reservation emails alongside the Host Manager (if applicable);
• These duties and responsibilities are not all-inclusive.
  
  

Working at Sinatra Bar & Lounge

• Health insurance