POS Service Desk Technician

POS Service Desk Technician/Technologist

3-6 Month contract (Likely to extend)

**Must live in Georgia, North Carolina, South Carolina, or Florida

The Service Desk Technician is responsible for supporting the organization’s technical support work order process through call dispatching functions. This individual serves as the first line of response for technical issues streaming from field personnel and optimizes available resources to ensure accurate and efficient problem solving.

Duties and Responsibilities Include:

- Provides support to Store Systems Service Desk team responsible for handling trouble tickets submitted by Client and Client store teams for all technical equipment and software applications at the store.

- Hosted telephony, softphone, incident tools,

- Knowledge of tools, experience with industry technologies

- Ensures exceptional customer service to all field personnel and locations, while working to maximize efficiency.

- Consistently follow all help desk standards and policies.

Qualifications Preferred:

-Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.

- Point Of Sales troubleshooting, Software (RPOS, Commander, StorePoint, Verifone)

- POS and Self-Check Out configuration knowledge / troubleshooting

- Forecourt awareness and troubleshooting (payment card, connectivity, fuel transactions)

- Familiarity with the Convenience, Fuel and Retail solutions

- Information Technology, or related field preferred

-3+ years’ experience in a technical support/ help desk role a plus

-Knowledge of PC, network, hardware, and software installation and configuration a plus

-Proficient in Microsoft Office Suite