Service Desk Technician

Service Desk Technician

Remote

6-Month Contract-to-Hire

The Store Systems Service Desk Technician is responsible for supporting the organization’s technical support work order process through call dispatching functions. This individual serves as the first line of response for technical issues streaming from field personnel and optimizes available resources to ensure accurate and efficient problem solving.

What You Will Be Doing

• Provides support to Store Systems Service Desk team responsible for handling trouble tickets submitted by Client and Client store teams for all technical equipment and software applications at the store.
• Works on hosted telephony, softphone, and incident tools
• Ensures exceptional customer service to all field personnel and locations, while working to maximize efficiency.

Required Skills & Experience

• Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
• Point Of Sales troubleshooting, Software (RPOS, Commander, StorePoint, Verifone)
• Forecourt awareness and troubleshooting (payment card, connectivity, fuel transactions)
• Familiarity with the Convenience, Fuel and Retail solutions
• 3+ years’ experience in a technical support/ help desk role a plus
• Knowledge of PC, network, hardware, and software installation and configuration a plus

You will Receive the Following Benefits

• Medical, Dental & Orthodontia, and Vision Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• 401(k) with pre and post-tax options
• Paid Sick Time Leave
• Pre-tax Commuter Benefit

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.