This range is provided by CyberCoders. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$60,000.00/yr - $80,000.00/yr
Position Overview
The Service Desk Manager will be responsible for overseeing the efficient operation of the service desk, ensuring timely and effective resolution of IT support requests. The ideal candidate will have a strong understanding of IT support and services, as well as service technology, to effectively manage and lead a team of service desk technicians.
Key Responsibilities
Manage and oversee the daily operations of the service desk, including assigning and monitoring tasks, providing guidance and support to team members, and ensuring timely and effective resolution of IT support requests.
Develop and implement processes to improve service desk efficiency and effectiveness.
Provide technical guidance and support to team members, troubleshooting complex IT support issues and escalations.
Collaborate with cross-functional teams to ensure service desk practices align with business goals and objectives.
Monitor and analyze service desk performance metrics, identifying areas for improvement and implementing necessary changes.
Develop and maintain service desk policies, procedures, and documentation.
Manage service desk budget and resources, including identifying and acquiring necessary tools and technologies.
Train and mentor service desk team members, providing guidance and support for their professional development.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in IT support, with at least 2 years in a supervisory or management role.
Strong understanding of IT services and support, including knowledge of service desk processes and best practices.
Experience with service technology, such as IT service management software.
Excellent leadership and management skills, with the ability to motivate and guide a team to success.
Strong problem-solving and troubleshooting abilities, with the ability to handle complex technical issues.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical information to non-technical stakeholders.
Experience with budget management and resource allocation.
Relevant certifications
Benefits
Vacation/PTO
Medical
Dental
Vision
401k
Bonus
Relocation
Telecommute
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
anthony.cox@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AC7-1810510 -- in the email subject line for your application to be considered.***
Anthony Cox - Associate Manager
Applicants must be authorized to work in the U.S.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Seniority level
Entry level
Employment type
Full-time
Job function
Human Resources
Industries
Oil and Gas
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