Service Desk Manager

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Job details

High-Growth Organization, seeking Service Desk Manager for IT/DevOps!

This Jobot Job is hosted by David DeCristofaro

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $90,000 - $130,000 per year

A Bit About Us

Based in Los Angeles, CA and founded in 2012 by a team of proven entrepreneurs in the industry, we are a fast-growing startup that is revolutionizing the mobile gambling space in the United States! We are the 1st in the Industry to have legalized mobile gambling in the United States. With over 3 dozen issued patents, we are one of the most well-funded startups in Los Angeles, in one of the largest entertainment segments on the planet, in gambling.

If you consider yourself to have a proficiency in Ruby on Rails development and/or Golang development, please read on...



Why join us?


Do you want to step into an established start-up with the opportunity to grow your career and your bank account? We do too!

• Competitive Base Salary!
• Extremely Competitive Equity Package!
• Flexible Work Schedules!
• Accelerated Career Growth!
  
  

Job Details

We are seeking an IT Service Desk Manager to join our growing infrastructure team. The Service Desk Manager is responsible for managing and resolving system incidents and ensuring the stability and reliability of IT and DevOps environments

Responsibilities

• Oversee the daily operations of the Service Desk, ensuring a high level of customer service and user satisfaction.
• Implement, manage and maintain IT service management tools such as DataDog, Splunk, Atlassian, JSM, Jira, and/or Confluence.
• Develop and enforce request handling and escalation policies and procedures.
• Lead the team in identifying, troubleshooting, and resolving system and network issues.
• Drive continuous improvement initiatives to increase efficiency and improve performance.
• Leverage scripting and automation skills to streamline processes and workflows.
• Conduct root cause analysis for major incidents and develop strategies for prevention.
• Coordinate with IT and DevOps teams to diagnose and troubleshoot complex system issues.9. Provide training and mentorship to Service Desk staff and foster a positive work environment.
• Prepare and present regular performance reports for senior management.
  
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in a Service Desk Manager role or similar.
• Proven experience with IT service management tools such as DataDog, Splunk, Atlassian, JSM, Jira, and/or Confluence.
• Strong knowledge of scripting and automation techniques using Python, Bash, PowerShell, or similar
• Solid understanding of ITIL principles and practices.
• ITIL certification is a plus.
  
  

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

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