Service Desk Manager
Service Desk Manager
Cloud Security Services
United States
See who Cloud Security Services has hired for this role
About the Opportunity: Cloud Security Services is currently looking for a Service Desk Project Manager for our client. Our client requires a Service Desk Project Manager to support their Information Security Function Demand Management processes including request intake, evaluation, assessment and prioritization, alignment to capacity and resources and stakeholder communication. This is a 6-month remote project. Responsibilities:
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- Provide project management support for Demand Management and coordinate with key stakeholders on all aspects of the Demand Request Lifecycle
- Demand Request Lifecycle Support, including Request intake and documentation
- oFeasibility Assessment▪Business driver and business value
- ▪Alignment to strategy
- ▪Prioritization
- ▪Technical requirements
- ▪Resourcing requirements
- ▪Cost
- oResource and capacity alignment
- oStakeholder engagement and communication
- oStakeholder decisions
- Facilitation of stakeholder discussion, presentation and decisions as needed
- 3 - 5 years overall experience with technical project management
- Ability to organize, plan and execute the request lifecycle according to business needs
- Ability to adapt to changes in business priorities
- Organizational skills and attention to detail
- Excellent interpersonal communication skills with strong spoken and written English
- Good collaboration skills both with technical peers and business partners (in person and virtually using MS Teams)
- Business outcomes mindset
- Solid balance of strategic thinking with detailed orientation
- Business process engineering experience
- Flexibility to accommodate working across different time zones
- PMP Certification
- Experience with demand intake functions
- Experience with technical project management in cybersecurity organizations
- Cybersecurity certifications such as CISSP, CISM, etc
- BS in Computer Science or related field of study, or equivalent work experience
- PMP Certification
- Cybersecurity certifications such as CISSP, CISM, etc
lPJHHXdHjt
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
Internet Publishing
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