Service Designer

Our client, a well known association in DC is seeking a Service Designer for a 6 month contract. You will use human-centered design methods to explore and address healthcare debt challenges faced by older adults. You will analyze and synthesize insights from qualitative and quantitative research to inform impactful program designs and strategies.

Key Responsibilities:

• Understand the needs of older adults with healthcare debt through detailed research and analysis.
• Transform large volumes of data into clear, actionable insights.
• Develop personas, journey maps, and other artifacts to illustrate key themes.
• Create compelling reports and narratives for internal and external use.
• Provide strategic recommendations to transition from analysis to actionable plans.
• Identify organizational strengths and gaps to focus efforts for maximum impact.
• Maintain a program strategy roadmap to ensure alignment with stakeholders.
• Support the Financial Wellbeing team with data visualizations as needed.

Skills and Experience:

• Advanced degree in design, social sciences, or related field.
• 3-5 years of experience in service design or human-centered design.
• Expertise in distilling complex data into clear, actionable insights.
• Proficiency with analysis tools like stakeholder analysis, SWOT, service blueprints, and journey mapping.
• Strong communication skills, capable of engaging with all organizational levels.
• Knowledge of qualitative and quantitative research methodologies.
• Passion for addressing healthcare debt issues.
• Experience in early-stage service design, project scoping, and testing.
• Excellent project management skills, with the ability to manage detailed plans and prioritize tasks.

McKinley Marketing Partners is an Equal Opportunity Employer. All individuals are encouraged to apply, and all applicants will be considered for employment without regard to race, color, religion or belief, ethnic origin, age, sex, sexual orientation, gender identity, disability or veteran status, or any other basis protected by law. Opportunity for all is central to our mission. We strive to reaffirm our commitment to the values of diversity, equity, and inclusion. We push ourselves to new heights to embrace ongoing change and creativity. With this as our goal, we are proud to have reached individuals with diverse backgrounds who possess the talent, energy, and focus to accelerate our mission forward.