Service Delivery Analyst (Remote)
Service Delivery Analyst (Remote)
Talentify.io
United States
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Employer Industry: Legal Services
Why Consider This Job Opportunity
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Why Consider This Job Opportunity
- Competitive pay up to $145,900
- Opportunities for career advancement and growth within the organization
- Comprehensive benefit plans including flexible work-life balance options, mental health days off, and tuition reimbursement
- Inclusive culture with a focus on diversity, work-life balance, and professional development
- Chance to work on projects cross-company and network through internal Talent Marketplace
- Support service delivery with assigned clients using C?Track solutions in a production environment
- Manage and deliver on service level agreements with assigned clients
- Provide direct telephone support to customers and maintain positive customer relationships
- Analyze and recommend methods for obtaining solutions
- Serve as a conduit between clients and internal operations and software development team
- Bachelor’s Degree in Business Management, Information Systems Management, or related field
- 3+ years of experience resolving technical issues in a customer service environment
- Strong working knowledge of the Microsoft Office Product Suite
- Strong customer service skills in a remote working environment
- Excellent communication skills and ability to present to groups
- Experience with or understanding of judicial/court processes
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting
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