Service Coordinator/Dispatcher
Service Coordinator/Dispatcher
Parks Heating Cooling Plumbing & Electrical
Indian Trail, NC
See who Parks Heating Cooling Plumbing & Electrical has hired for this role
- This is NOT a remote position***
To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills. This position will receive a sign on bonus.
Responsibilities Of Service Coordinator/Dispatcher
- Dispatcher should go over all jobs for next day schedule to be sure calls are on proper techs
- Communicate with Call Center Manager to keep updates on jobs needed or that need to be rescheduled
- Schedule emergency and non-emergency calls and document important information.
- Contact customers to confirm first calls for next day appointment
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Respond to queries related to products and deliveries.
- Use the phone or computer to direct crews and other field units to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
- Knowledge of HVAC/Plumbing/Electrical industry preferred.
- High school diploma or equivalent qualification is required.
- A minimum of 2 years experience in a similar role.
- Strong knowledge of emergency processes and procedures.
- Excellent communication and interpersonal skills.
- Proficient in MS Office with proven experience in data entry.
- Ability to work well under pressure.
- Knowledge of Service Titan software preferred but not required.
- $500 sign on bonus
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Overtime
- Weekend availability
Job Type: Full-time
Salary: From $18.00 per hour
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Consumer Services
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