Pacer Staffing LLC

Service/Care Coordinator

Pacer Staffing LLC United States
Pacer Staffing LLC

Service/Care Coordinator

Pacer Staffing LLC United States
2 months ago 117 applicants

See who Pacer Staffing LLC has hired for this role

Job Title: Service/Care Coordinator

Location: Remote

Shift: 12:30pm – 9pm CST (Mon-Fri) (May require overtime for afterhours training so candidate must be flexible)

Duration: 6 months (Possible Extensions)

Summary

  • Provide support to medical, behavioral, and social support staff to determine needs, eligibility, and services for members.
  • Conduct screening and risk assessment interventions per program guidelines.

Job Responsibilities

  • Identify special needs members through the completion of health screens and other resources.
  • Collaborate with community outreach/member advocates to coordinate member care.
  • Educate providers and community resources on program components and available support services. Educate members with special needs to foster compliance with program and positively impact outcomes.
  • Conduct site visits as appropriate for programs and provide support to other special programs.
  • Assist with modification and management of care plans under the direction of a Registered Nurse in conjunction with member, medical consenter, or caregiver, Department of Family and Protective Services (DFPS) caseworker and family, if applicable, as well as the managing physician.

Walk me through the day-to-day responsibilities of this the role and a description of the project (Outside of Workday JD):

  • These positions work in a Call Center setting where the contractors are on a phone queue.
  • Day to Day responsibilities - Inbound call center, assist and educate Medicaid members on benefits and Services such as PCP Changes, ID Cards and Coordinate transportation and other services.

Describe the performance expectations/metrics for this individual and their team:

  • Adherence – 90% or above
  • Quality – 94% or above

Tell Me About What Their First Day Looks Like

  • Day 1/week 1: Issued password, badging, laptop, equipment, ensure systems access, and will start University training throughout the first week.
  • Training: After week one, will be set up with a trainer for day-to-day visibility into the role.

Education/Experience

  • Bachelor’s degree in Social Work, Health Services, Behavioral Science, or related field, or equivalent experience. 0-2 years of experience

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Staffing and Recruiting

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