Service/Care Coordinator
Service/Care Coordinator
Pacer Staffing LLC
United States
See who Pacer Staffing LLC has hired for this role
Job Title: Service/Care Coordinator
Location: Remote
Shift: 12:30pm – 9pm CST (Mon-Fri) (May require overtime for afterhours training so candidate must be flexible)
Duration: 6 months (Possible Extensions)
Summary
Location: Remote
Shift: 12:30pm – 9pm CST (Mon-Fri) (May require overtime for afterhours training so candidate must be flexible)
Duration: 6 months (Possible Extensions)
Summary
- Provide support to medical, behavioral, and social support staff to determine needs, eligibility, and services for members.
- Conduct screening and risk assessment interventions per program guidelines.
- Identify special needs members through the completion of health screens and other resources.
- Collaborate with community outreach/member advocates to coordinate member care.
- Educate providers and community resources on program components and available support services. Educate members with special needs to foster compliance with program and positively impact outcomes.
- Conduct site visits as appropriate for programs and provide support to other special programs.
- Assist with modification and management of care plans under the direction of a Registered Nurse in conjunction with member, medical consenter, or caregiver, Department of Family and Protective Services (DFPS) caseworker and family, if applicable, as well as the managing physician.
- These positions work in a Call Center setting where the contractors are on a phone queue.
- Day to Day responsibilities - Inbound call center, assist and educate Medicaid members on benefits and Services such as PCP Changes, ID Cards and Coordinate transportation and other services.
- Adherence – 90% or above
- Quality – 94% or above
- Day 1/week 1: Issued password, badging, laptop, equipment, ensure systems access, and will start University training throughout the first week.
- Training: After week one, will be set up with a trainer for day-to-day visibility into the role.
- Bachelor’s degree in Social Work, Health Services, Behavioral Science, or related field, or equivalent experience. 0-2 years of experience
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Staffing and Recruiting
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