Pacer Staffing LLC

Service Care Coordinator

Pacer Staffing LLC United States
Pacer Staffing LLC

Service Care Coordinator

Pacer Staffing LLC United States
2 months ago 54 applicants

See who Pacer Staffing LLC has hired for this role

Job Title: Service/Care Coordinator 2

Location: Remote in Texas (San Antonio)

Duration: 3 Months Possible extension

Shift Hours: 8:00 am – 5:00 pm

OT dependent upon business needs

Summary

  • 2+ years of experience in a managed care environment or working with people who have disabilities and/or with vulnerable populations who have chronic or complex conditions.
  • The Specialty Authorization Team consists of the processing of authorizations and follow-ups for DME, MHM, DAHS, and reductions/denials in which we are now at a 1 BD TAT for the processing of SK/SH/MMP authorizations.
  • We utilize project temps/contingent workers to assist with each of these areas as well as cross train them to be able to assist in multiple functions.
  • The team continues to experience high authorization volumes.

Describe the performance expectations/metrics for this individual and their team:

  • Daily check in & communication via group IM(s)
  • Daily production logs must be completed and emailed to the designated person no later than 9am next business day.
  • Multi-tasking with multiple monitors and applications
  • Utilize work guides and or resources.
  • 97% Quality (Audits)
  • 98% Production
  • 0-5% Error Rate

Preferred Qualification

  • LPN, LVN, or LCSW preferred. License is the most important.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Staffing and Recruiting

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