Our team at Jaguar Land Rover Dallas is looking for an experienced Service Advisor to join their team.
Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973.
The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following:
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintains automotive records by recording problems and corrective actions planned
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Requirements
Ability to establish and maintain good relationships with customers and co-workers
Ability to answer customers' technical questions regarding vehicle problems, warranties, services, and repairs
Knowledge of automotive systems in general
Ability to review service orders and inspect the vehicle for necessary repairs
Knowledge of new models and product improvements, based on technical service bulletins, etc
Knowledge of warranty guidelines and ability to relate them to warranty service repair orders
Ability to communicate well with co-workers and co-workers throughout repair process
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid holidays & paid time off
Vision insurance
Earn vacation hours after 90 days
Aggressive Employee Referral Program
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Primary and Secondary Education and Non-profit Organizations
Referrals increase your chances of interviewing at Snell Motor Company by 2x