Fort Thunder Harley-Davidson, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Moore, Ok. If you are a positive, upbeat, and interactive Service Advisor with a passion for motorcycles, this opportunity may be perfect for you!
Responsibilities
Schedule appointments for repair, maintenance, and recall work
Greet customers, inspect their power sports vehicles, and answer questions
Document problems with Motorcycles and clearly describe them on the repair order
Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
Advise customers on necessary/suggested services and cost
Offer additional services and products, including special promotions
Review repair orders in progress to ensure quality and timeliness
Follow the status of a customer's powersports vehicle from service bay entry through the completion of work
Communicate any changes in timeline, repairs, or cost to the customer
Upon completion of work, review the work order with the customer
Other duties as assigned
Requirements
1+ years of powersports or automotive dealership experience
Excellent customer service and verbal and written communication skills
Experience writing concise but detailed repair orders for vehicles - powersports or automotive, desired
A positive attitude and strong work ethic
Pleasant, energetic, conscientious, and dependable personality
Ability to multi-task in a fast-paced environment
Valid driver's license and a good driving record
Motorcycle endorsement preferred
Benefits
What RumbleOn/RideNow Powersports Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
Life and disability insurance
Vacation/PTO Plan
Employee discounts on purchases
Dedicated leadership team who supports and cares for employees
The opportunity for growth and a solid long term career...we promote from within!!
Base pay plus performance pay plan allowing you to make a great living!
And more..
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
IND04
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Primary and Secondary Education and Non-profit Organizations
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