White River Toyota is hiring a Service Advisor! The goal of the Customer Service Advisor/Writer is to assist our customers by building loyalty and trust while creating an overall positive experience when they bring their vehicles to our shop. Our Toyota Service team needs someone who possesses great communication skills, enjoys interacting with people, and is able to thrive in a fast-paced environment. Some of our most successful candidates have come from the hospitality or restaurant industries.
Key Responsibilities
Greet customers coming into the service department and determine the nature of customers requests
Explain company policies, procedures, products, services, etc
Answer a variety of questions related to car repairs and servicing
Explain labor and parts estimates; investigate customer concerns
Track progress on customers vehicles, and keep customers apprised
Follow up with customers after work is done to ensure satisfaction
Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks
Prepare repair orders and customer bill, ensuring that final charges correlate to quotes
Perform a variety of tasks associated with processing warranty claims
Maintain all required logs and records of service department activities
Qualifications
Must possess a high school diploma (or equivalent)
Valid drivers license and acceptable driving record
Fundamental computer and administrative/clerical skills
Excellent customer relations skills, including basic sales skills
General technical knowledge related to vehicle maintenance and repair is prefered
Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred
As a Member of the White River Team You'll Enjoy:
Medical, dental, and vision insurance;
Immediate accrual of paid time off;
Childcare reimbursement;
Substantial vehicle/service discounts;
Annual incentives & opportunities for advancement;
Employer paid life insurance; 401(k) with company contributions;
Wellness offerings, including a free gym membership;
Company events, community involvement, free coffee, and more!
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Retail
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