The Service Advisor’s primary responsibility is to determine the need for repairs by questioning customers about vehicle performance, or by a visual inspections of vehicle in accordance with dealership policies, state, and federal law.
Essential Functions
Examine vehicle and discuss with customer the nature and extent of damage or malfunction.
Estimates cost of repair and prepare itemized work order, listing costs of parts and labor.
May make minor adjustments or repairs.
Work in a cooperative and positive manner with all personnel.
Conform to the company’s policies on non-discrimination and harassment.
Treat members of the public in a courteous and non-discriminatory manner, and maintains a professional demeanor while on the job.
Vehicles driven or moved as part of the job: A customer’s automobile engine start-up and short test drives as required.
Possible chemical exposure as regular part of the job. (a) A limited number of chemicals are used on occasion as a normal part of the job. (b) In order to recognize and protect him/herself from chemicals in the workplace the employee will attend training in company’s hazard communication program (worker’s right to know), utilize chemical inventory list, utilize material safety data sheet (MSDS), and utilize required personal protective equipment at all times.
Properly use all personal protective equipment – leather topped, rubber soled shoes.
Position Qualifications
Competency Statement(s)
Accuracy – Ability to perform work accurately and thoroughly.
Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
Honest/Integrity – Ability to be truthful and be seen as credible in the workplace.
Working Under Pressure – Ability to complete assigned tasks under stressful situations.
Education
Associate’s Degree (Two year college or technical school)
Experience
One to five years related experience
Skills & Abilities
Computer skills
Customer Service Skills
Types of Equipment/Machinery Used
Computers, calculators, typewriters, phones, adding machines, pencils, pens, erasers, hand tools, measuring tools such as micromenters, calipers, thickness gauges and pressure temperature gauges and staplers.
Certifications & Licenses
Other Requirements
Special working conditions such as overtime, or as-needed work.
PHYSICAL DEMANDS
Physical Abilities Lift/Carry
Stand C (Constantly) 10 lbs or less C (Constantly)
Walk C (Constantly) 11-20 lbs O (Occasionally)
Sit C (Constantly) 21-50 lbs O (Occasionally)
Handling/fingering C (Constantly) 51-100 lbs N (Not Applicable)
Reach Outward F (Frequently) Over 100lbs N (Not Applicable)
Reach Above shoulder F (Frequently)
Climb O (Occasionally)
Twisting F (Frequently)
Crawl O (Occasionally)
Squat or Kneel O (Occasionally)
Bend F (Frequently)
Push/Pull
12 lbs or less C (Constantly)
13-25 lbs F (Frequently)
26-40 lbs O (Occasionally)
41-100 lbs N (Not Applicable)
N (Not applicable) Activity is not applicable to this occupation
O (Occasionally) Occupation requires this activity of to 33% of the time (0 – 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5_ hrs/day)
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. IT is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Notice to all applicants: All McCurley Dealership locations participate in the E-Verify program to verify employment eligibility in the US.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Vehicle Repair and Maintenance
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