Service Administrator

Midwest Mechanical Solutions mission statement:

Creating lifelong relationships & projects we can be proud of through creatively applied HVAC

solutions.

Midwest Mechanical Solutions Core Values:

• Driven/Self Motivated
• Can Do Attitude
• Team Player
• Customer Driven
• Do What’s Right
• Accountable
  
  

About the Role

Midwest Mechanical Solutions represents some of the best-known equipment brands in the

commercial and industrial HVAC markets. We are an entrepreneurial, dynamic, and growing

organization.

With minimal supervision the Service Administrator will coordinate customer service requests

from initiation to completion using internal technical resources or subcontractors to efficiently

schedule work assignments. The Service Administrator will partner with the local service

manager to ensure the service deliverables are completed to the customer’s expectations.

Job Responsibilities Include

• Schedules, dispatches and coordinates technical activities for installation, startup,
• repair, and warranty of system equipment
• Communicates upcoming work schedules to the customer and internal sales team using
• multi-channel communication (email, phone, text)
• Updates technician work assignments using service business management software
• Follows up on activities to ensure completion within an established timeframe
• Manages inventory and procures material
• Processes completed work requests and generates customer invoices
• Monthly reconciliation of accounts payable and accounts receivable
• Proactively monitors open workorders and manages workflow until the work is
• completed
• Serves as primary point of contact for customers, technicians, sales team members and
• the service manager
• Manages warranty claims and material returns
• Researches and follows up on assigned action items
• After job completion, follows-up with the customer to ensure the work was
• satisfactorily completed
• Answers any customer inquiries and resolves or escalates customer issues to the sales
• team or the service manager
• Other duties and administrative activities as assigned
  
  

Job Requirements

Required

• High school diploma or equivalent
• Strong written and verbal communication skills
• Must be highly proficient in Microsoft Office including Outlook
• Must demonstrate the ability to work independently and demonstrate solid
• organizational skills and attention to detail
• Must have strong interpersonal skills and effectively communicate with both internal
• and external customers
• Three years + HVAC industry experience; preferably in service scheduling and dispatch
• Preferred
• Associate’s degree
  
  

The aforementioned statements are not intended to encompass all functions and

qualifications of the position; rather, they are intended to provide a general framework of

the qualifications of the position. Job incumbents may be required to perform functions not

Specifically Addressed In This Job Description.

At Midwest Mechanical Solutions, we are an equal opportunity and affirmative action

employer dedicated to diversity in the workplace. Our policy is to provide equal employment

opportunities to all qualified persons without regard to race, gender, color, disability,

national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship,

gender identity and/or expression, or other status protected by law.

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