Service Access Manager

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke Triangle Heart Associates - 1821 Hillandale Rd

Job Summary

We are seeking a Service Access Manager who will embrace our mission of Advancing Health Together. The Service Access Manager will manage service access activities and staff to achieve continuous and optimal patient care. This position will be at Duke Triangle Heart Associates located in Durham, NC.

Job Duties And Responsibilities

• Supervise and coordinate activities of the clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and work force. Develop policies and procedures to improve patient care and utilization of clinic/department resources.
• Direct and coordinate all scheduling, check-in, checkout, and financial services activities within the clinic/department. Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports.
• Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc). Serve as a representative for the clinic/department to both internal and external groups.
• Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties. Train new personnel.
• Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams.
• Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service. Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees.
• Greet and assist visitors and patients. Explains policies and procedures, and resolves problems.
• Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment.
• Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services. Collect and analyze data for the preparation of composite reports and special projects. Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, and financial performance. Independently execute appropriate action plans based on findings.
• Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
• Perform other related duties incidental to the work described herein.
  
  

Job Eligibility Requirements

• High School Diploma required. A Bachelor’s Degree in a related field is strongly preferred.
• Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in healthcare or business may substitute for four years of experience.
  
  

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.