Sr. Talent Advisor @ Oracle | Black Belt Recruiter
Senior Technical Oracle HCM Cloud Talent Management Support Engineer
The opportunity is for a Technical Support Professional with a functional background in Human Capital Management and extensive knowledge in Oracle Cloud Talent Management. Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident.
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use daily are - a high level of techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise.
Functional/Technical Knowledge & Skills:
Excellent analytical and problem solving skills.
HCM product suite experience, which may include HCM implementation or technical HCM Support experience
Functional/Technical background in assigned product area (i.e. HCM) and exposure to associated systems and software
Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
Understanding of structured SQL statements and how those are executed in the RDBMS (sql/Plsql)
Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution.
Experience in filtering and updating complex technical knowledge for use in problem resolution
Four or more years relevant working experience (3 years’ experience working with HCM Cloud products)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting
Industries
IT Services and IT Consulting
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