Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.
We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!
About This Role
The Senior Studio Manager is responsible for the team development, financial performance, operational excellence of multiple studios within an assigned area. The Senior Studio Manager serves as a market lead influencing performance, offering development, and ensuring brand standards.
What You’ll Accomplish
Team & Development, Client, Delivers Results/Operational Excellence
Studio LeadershipLeads by example and inspires a team first cultureEnsures team retention at all levelsEnsures accountability of clean standards in all studiosSupports studio teams in delivering on client experience and handling conflict resolutionAccountable for operational excellence and execution of company initiativesCoaches and develops a team of studio support and service providersClient Journey
Delivers a first in class service experienceCultivates loyal ‘fan’ and ‘superfan’ client base and builds communityIs a brand advocate and accountable to share the brand storyEducates clients on service and retail offerings, and upgradesDriving Studio Revenue & KPIs
Develops business plans to achieve key business drivers for assigned studiosDrives gross margin by managing studio utilization and optimizationManages all facets of the businessIdentifies opportunities to maximize staffing levels across studiosDrives revenue based on achieving studio budgetsActively sources opportunities for in-studio events and buy-outsTraining and Development / employee journey
Responsibilities
Responsible for the onboarding and training of new team members in the marketProvides ongoing training and development for studio teamsIdentifies top talent and creates career progression plansDevelops a bench of talent for succession planningWho You Are:
3+ years of leadership experienceEffective P&L management ensuring profitabilityProven track record in operational excellence, revenue driving and profitabilityExcellent, clear communication, verbal, and written skillsExceptional interpersonal, planning and organizing, and leadership skillsHighly motivated, results-oriented, and a self-starterAbility to influence, motivate, and communicate cross functionallyExceptional analytical and strategic planning skills with a strong attention to detailEffective organizational, time management and delegation skillsProblem solver, able to manage operational issues with resiliencePossess an overwhelming desire to exceed expectationsMiniLuxe Benefits – What's in it for you?
Competitive salaryComprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)Retirement savings account aka 401kFree Services & Retail DiscountsFlexible SchedulesContinued learning opportunities
Job Type: Full-time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Consumer Services
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