Senior Solution Director

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!

The Solution Director III (Principal Solution Director) manages strategies and solutions for the largest/most strategic new business opportunities as well as strategic competitive renewals by developing compelling win, solution and price strategies to meet client requirements for outsourced managed services. The Solution Director III has expert-level business and technical skills to transform customer requirements into compelling solutions that differentiate CompuCom from its competitors. The Solution Director III participates in pre-sales activities and assists the sales team in identifying and qualifying pursuits. The Solution Director III leads and guides the pursuit/bid team to develop cohesive solution, pricing, proposal creation and presentations to the customer. The Solution Director III writes persuasive proposals and conducts orals utilizing strong communication skills and is an expert in adapting tone and flow to various stakeholders. The SD III leads or partners with Commercial Management on SOW development and negotiations.

Duties And Responsibilities

• Analyzes account information and market data to identify trends/opportunities, develop strategic direction from market information, and create compelling market analysis presentations and proposals
• Receives preliminary data analysis and incorporates into proposals as appropriate
• Supports sales management by giving presentations, evaluating customer needs, performing competitive analysis, and suggesting strategy for selling CompuCom’s products and services
• Works with internal departments to ascertain CompuCom’s capabilities in addressing client needs
• Leads solution development activities for new service opportunities including setting the strategic direction and managing the response team
• Leads commercial risk management process consulting with commercial management team and legal as applicable
• Works with Sales Team to qualify targeted accounts and specific sales opportunities within accounts, and strategic customers
  
  

Skills And Qualifications

• Bachelor’s degree in information technology, Business process, or equivalent experience
• Minimum 10+ years of experience in related field
• Proven track record leading large IT Managed Services pursuits
• Managing, operating and/or transforming IT organizations
• Strong technical and pre-sales knowledge in multiple areas of IT infrastructure services
• Experience working with enterprise IT environments, outsourced managed services solutions (i.e. severs/storage, networks, data center, security, end user computing, mobility, etc.)
• Experience providing consultative services in a sales or professional services environment utilizing Business Management and/or IT Service Management skills
• ITIL certification
• Expert knowledge of IT outsourcing services
• Business development activities and outsourced sales cycle experience
• Able to operate under pressure managing multiple opportunities and demanding clients
• Expert communication skills - Keeps appropriate people aware of plans, decisions, status, and other relevant information
• Adaptability - Ability to triage varied requests and opportunities based on client urgency
• Productivity - Ability to quickly react to complex requests and properly solution more technically complex opportunities while maintaining accuracy and a structured approach
  
  

We Offer

• Health Insurance (Medical, Dental, Vision)
• Basic Life/AD&D
• Employee Assistance Program
• Paid Holidays
• Paid Time Off
• 401(k)
• FSA/HSA Pre-Tax Benefits
• Discounts
• Life/Disability Plans
  
  

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.