The Senior Quality Manager is responsible for the performance and continuous improvement of the quality portion of the Integrated Management System. This includes overseeing all aspects of quality and lean. They oversee team members within the Quality Department and Document Control. They are responsible for implementing, and maintaining the most effective procedure for an optimum Quality System Management. In addition, they are responsible for any other task the Global Director of Manufacturing Operations deems necessary.
Essential Functions:
• Possess computer competence in programs such as Microsoft Office, SPC, SAP, etc.
• Promote continuous improvement of all quality & process metrics and the Integrated Management System as a whole
• Ensure Monthly Concern Reports are prepared
• Prepare Process Improvement Studies; perform Internal 8-D’s, report opportunities for improvement to the management team
• Perform Hold Ticket Analysis and initiate continuous improvement actions whenever a key metric is not setting an annual performance record
• Update Hold Responsibilities
• Ensure customer concerns and other quality issues are presented at the monthly plant meetings
• Oversee the Technical Labs
• Perform Performance Coaching for Quality Assurance staff
• Address customer concerns, including determination of root cause implementation of corrective actions and verification of effectiveness
• Ensure customer needs are represented when setting quality objectives for new or changed products and when determining corrective and preventive actions.
• Submit new and/or reactivated gages and calibration standards to Gage Control
• Calculate Q-Cost and provide to headquarters each month
• Conduct Annual Quality Planning and send to headquarters as required
• Bi-annually review Leadership Development Plans for his/her direct reports to ensure that it is completed and signed.
• Calculate and submit KPI performance in Connect-i Portal in G-Portal each month as required by Headquarters
• Establish and maintain product and process controls to ensure product quality and consistency, and to minimize scrap and rework
• Obtain customer approval for changes as required by each customer
• Serve as the Control of Nonconforming Product, Corrective and Preventive Action, Quality Assurance Process Owner, Continuous Improvement and Internal Auditing.
• Update Production Control Plans and FMEAs as needed
• Serve as backup for Technical Lab Managers
• Complete Level III Layered Process Audits
• Ensure all direct reports complete all assigned training on time.
• Review customer specific requirements (OEMs and tiers) monthly. Meet with Quality Engineer to discuss any changes and subsequent actions. Update MS CSRM as applicable.
• Approve Master Label data in company ERP system.
• Prepare and report monthly Internal Audit findings for Management Reviews
• Understands that inputs into Management Review are required as per the Management Review Input Sheet. Failure to comply can results in a nonconformance.
• Communicate audit findings, performance results, and program changes and/or improvements to company Team Members, if necessary
• Uphold the MS, IATF 16949 program and fulfill any specified responsibilities within
• Oversee the Integrated Management System related documentation, specifically the Quality Manual, Operational Procedures, Work Instructions and Forms
• Notify registrars in writing of any proposed changes that might conflict with a relevant standard and ensure said changes are not implemented unless approved by the registrar
• Complete customer audits
• Coordinate 2nd and 3rd party audits of the Quality Management System
• Oversee second party supplier audit program
• Enter customer complaints in CPPM portal in G-Portal
Audit Coordinator:
• Oversee entire audit plan
• Schedule (and conduct as necessary) audits
• Review non-conformances and recommendations and forward them to appropriate managers for corrective action and recommendation action responses
• Schedule corrective action and recommendation response follow-ups
• Train specific Team Members in internal auditing techniques.
• Oversee the approval and maintenance of internal audit system documentation (including internal audit procedures, checklists, and forms)
• Control and maintain all Internal Quality Audit System records (excludes the maintenance of training records)
• Prepare and report monthly Internal Audit findings for Management Reviews
• Communicate audit findings, performance results, and program changes and/or improvements to company Team Members, if necessary
Skills/ Competencies:
• Superior communication skills
• Excellent organizational skills
• Strong analytical and interpersonal skills
• Ability to demonstrate effective leadership skills
• Excellent problem-solving skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Out-look).