Senior Quality Assurance Engineer

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

As a Senior Quality Assurance Engineer, you will lead the implementation of best practices for both manual and automated tests. You will verify that the developed software complies with defined functional and non-functional acceptance criteria at all test levels, except for unit and component tests. You will apply suitable automation solutions to expedite testing while maintaining reasonable test coverage. Additionally, you will support the enhancement of technical skills for less experienced Quality Assurance engineers.

Where you’ll work

You must be located in the US to be considered for this position. You’ll have the flexibility to choose between remote work (State permitting) or working from our office in Cleveland.

What You’ll Be Doing

• Designing, creating, and updating tests for new functionality and regression tests, including those for the most complex IT solutions.
• Executing both manual and automated tests and documenting results using agreed standards.
• Participating in implementing automated testing strategies across multiple platforms (e.g., web, mobile) by designing and developing automated test cases.
• Selecting and approving test cases suitable for automation.
• Analyzing automated test case results and independently fixing standard defects in automated tests.
• Reporting defects and working with developers, product representatives, and QA engineers to troubleshoot and triage issues and defects found during testing.
• Defining countermeasures based on root cause analysis of defects.
• Proactively identifying new opportunities and advocating for improvements to the current manual and automated testing processes.
• Fostering an effective and collaborative culture of code and test case review by providing high-quality reviews of manual and automated test cases.
• Setting good practices for test design and coding.
• Acting as a mentor to less experienced team members and conducting training sessions on testing topics within the team.
  
  

What You’ll Need

• 5 years of commercial QA Automation experience.
• Hands-on experience in implementing automation at different test levels: API, UI.
• Proficient with tools such as Postman and Cypress.
• Familiar with ISTQB standards, including test types, levels, design techniques, test pyramid rules, and bug management processes.
• Experienced in assessing test coverage, identifying gaps, and using appropriate tools to address these gaps.
• Skilled in creating, executing, and maintaining manual and automated tests for commercial business applications.
• Knowledgeable in version control systems and comfortable with pull request workflows.
• Experienced in using SQL queries for testing purposes.
• Basic understanding of tools commonly used for CI/CD.
• Initial experience in training and mentoring less experienced employees.
• Understanding of Agile principles and methodologies.
• Able to communicate clearly, concisely, and professionally both verbally and in writing.
• Self-starter with strong troubleshooting skills and a desire to identify the root cause of issues.
  
  

Perks of working for Shiftkey

• Inclusive and collaborative work environment
• “ Subject to certain roles ” office spaces making the hybrid work environment fun and engaging
• Comprehensive health, vision, and dental coverage
• Benefits effective as of the first day
• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs
• 100% 401(k) employer match up to 6%
• Paid parental leave
• Investment in your wellness: access to mental health support
  
  

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com