SENIOR PUBLIC HEALTH SERVICES MGR-SES - 64029351

Requisition No: 832636

Agency: Department of Health

Working Title: SENIOR PUBLIC HEALTH SERVICES MGR-SES - 64029351

Pay Plan: SES

Position Number: 64029351

Salary: $86,000 -$89,500 annually

Posting Closing Date: 07/12/2024

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• INTERNAL AGENCY POSTING ONLY**
  
  

Thank you for your interest in career opportunities with the Florida Department of Health in (YOUR COUNTY NAME) County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its missionto protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of I nnovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Your Specific Responsibilities

This is a highly responsible SES position reporting to the Director of the Florida Department of Health in Polk County (FDOH-Polk). The Health Practice Operations Manager develops, implements, and evaluates the clinical practice delivery model in accordance with the goals of FDOH- Polk. The position provides technical support for public health programs and services and serves as the subject matter expert for the clinical practices of the FDOH-Polk. The Health Practice Operations Manager shares in the administrative functions that directly impact clinical services and collaborates with the management team in overall planning and budget activities.

Management Functions

• Participates in the recruitment and selection process for professional and non-professional staff.
• Supervises direct reports, including annual performance appraisals and setting of expectations
• Provides supervision of clinical scheduling, call and leave for non-clinical staff.
• Provides supervision of continuing professional education, in-service training and orientation of new clinical staff.
• Works with Human Resources to takes disciplinary action as appropriate.
• Facilitates clinical staff meetings.
• Reviews input from clinical staff on their ideas and concerns with the FDOH-Polk Director
• Monitors the timely completion and approval of EARs and timesheet coding by clinical staff.
• Information Security - Ensures clinical staff receives training and maintain confidentiality of clients and records.
• Resolves problems related to staffing, utilization of facilities, equipment and supplies for the clinical sites.
• Delegate authority and responsibility as appropriate.
  
  

Administrative Functions

• Participates in FDOH- Polk policy development, strategic program planning, and objectives for practice management.
• Participates in establishment and implementation of organizational policies and procedures. Interprets policies, objectives and operational procedures.
• Assists in the development of grants or awards for the benefit of the FDOH-Polk and specifically medical services.
• Assists in review of contracts related to clinical practices.
• Participates in priority projects supporting accreditation and Public Health Ready.
• Performs public speaking as requested to present health data and information to various community groups, organizations, government officials, the media, and other stakeholders.
• Provides technical assistance and guidance in the development and implementation of the Community Health Improvement Plan as needed.
• Advises on schedules of fees to be charged for professional services rendered by clinical practices.
• Participates, in conjunction with the management team, in the overall budget planning and monitoring process; reviews the formulation and evaluation of project goals and budgets.
• Attends designated FDOH- Polk meetings.
• Ensures integration of clinical practices into FDOH’s overall comprehensive services.
• Analyzes and recommends changes in organizational systems, policies and procedures and ensures their implementation.
  
  

Operational Functions

• Ensures delivery of high quality, patient-focused health services through program implementation, monitoring of data-driven practice objectives, quality reviews and optimization of coding and billing practices.
• Effectively manage data/information to ensure national and local targets are met. This will involve the receiving, interpretation and provision of highly complex, highly sensitive or controversial information.
• Create, develop and compile reports to inform the Director of the clinical practice performance.
• Lead the production of and deliver the clinical strategic plan feeding into FDOH- Polk’s strategic plan.
• Develop and implement patient pathways to ensure that the patient has the best clinical outcomes.
• Review capacity planning on a regular basis, ensuring continuous improvement.
• Required to work with staff within the clinical practice and across other divisions.
• Initiate regular reviews of services within the clinical practice for appropriate resourcing, planning, expansion or retention. Develop, monitor and deliver action plan related to the review for clinical sustainability.
• Ensure that accurate statistical data is available to support service management and development, including presenting and providing information to senior management, clinical staff and possibly external stakeholders.
• Support the implementation of new initiatives where possible to run effective services.
• Respond proactively and speedily to situations where a troubleshooting approach may be needed within or across the clinical practice.
• Develop initiatives that will promote and afford sustainability of clinical services, including identification of best practices within or without the division.
• Ensure that issues of equality and diversity are fully considered in service provision.
• Take leadership role in coaching and nurturing direct reports and other staff as part of succession planning.
  
  

Leadership Function

• Provide and develop effective, visible leadership to all staff.
• Act as a role model within clinical practices in leading the management of the clinical services.
• Communicate effectively with staff in all services on a regular basis, ensuring good communication developing and implementing service plans.
• Work closely with senior managers in other FDOH division and/or community partners to provide effective joint approaches to meeting the wider needs of patients.
  
  

Community Engagement

• Engages with community partners such as Polk County Government’s Indigent Health Plan, local FQHCs, and provider residency training programs to improve access to healthcare for uninsured and underinsured Polk County residents.
  
  

Education And Development Functions

• Continually update and maintain own self development in current knowledge of leadership, management and performance management.
• Support the professional development of relevant staff in the clinical practices
  
  

Quality Assurance And Improvement

• Oversee and maintain performance improvement processes for clinical services.
• Ensure policies, procedures and protocols are developed and updated within scheduled timeframes.
• Ensure continuous quality improvement and ensure management systems are in place for risk identification and management, incident management and clinical audit or required external audits.
• Take the lead on specific investigations within the clinical practice using appropriate statistical methods.
• Review results of patient satisfaction surveys and develop timely action plans where appropriate.
• Reviews patient complaints of a clinical nature. Ensure all complaints are investigated thoroughly and responded to within agreed timeframe. Ensure appropriate timely action plans are developed where appropriate. This may include meeting with clients/stakeholder’s face to face.
• Understand where the services within clinical practices benchmark against similar services.
• Works as part of a team to review processes, utilization performance, analyze patient flow, productivity standards, and other performance and quality of care data to monitor clinical performance.
  
  

Other

• Provide leadership and support to other FDOH – Polk personnel in carrying out a complex generalized public health program.
• Performs other duties as required and assigned, including but not limited to acting in assigned role in the DOH-Polk Incident Command Structure (ICS) for local emergencies and disasters, as designated by the Incident Commander including performing epidemiological functions as necessary with the DOH-Polk epidemiology unit to assist with local disease outbreaks.
  
  

Required Knowledge, Skills, And Abilities

• Knowledge of standards of medical care.
• Knowledge of the principles and practice of medicine.
• Knowledge of quality improvement tools and techniques.
• Judgement and decision-making skills.
• Critical thinking skills.
• Active listening skills.
• Management of human resources skills
• Administrative and management skills.
• Ability to communicate effectively, both verbally and in writing.
• Ability to supervise staff effectively.
• Ability to implement change.
  
  

Qualifications

• Bachelor's degree or higher from an accredited college or university, preferred.
• Five years or more of supervisory experience.
  
  

Other Job-related Requirements For This Position

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Mission

Florida Department of Health Mission, Vision, and Values:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision

To be the Healthiest State in the Nation.

Values

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

Bartow, FL

Benefits

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
  
  

(For more information, please click www.myfrs.com );

• Flexible Spending Accounts;
• Tuition waivers;
• And more!
  
  

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please Be Advised

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.