Senior Property Manager - Newport, Jersey City

General Summary

Working for Realty Operations Group means being part of a team dedicated to delivering a best-in-class apartment living experience. We maintain a superior group of professionals united by a common commitment to the highest level of integrity and business ethics in all of our dealings. At Realty Operations Group, we are committed to innovation and creative problem-solving. We provide our team members with constant training, development opportunities, and career advancement in a fast-paced environment. We are looking for the right candidate to join our Property Operations Team as a Senior Residential Property Manager. The Senior Property Manager will liaise with tenants, supervise building staff, service providers, and the home office, and will have fiduciary responsibility for the proper care and maintenance of the properties entrusted to them.

Essential Job Function / Responsibilities

• On behalf of ownership, act as the primary point of contact for all matters related to the successful day-to-day operation and maintenance of the properties.
• Deliver best-in-class customer service through quick and effective response to residents inquiries and repair requests. Drive the organization toward industry-leading repair and response times.
• Effectively manage/coordinate the vacant apartment turnover process, working closely with vendors and building staff.
• Lead, mentor and develop property management staff to ensure a high level of performance and professional growth.
• Execution and implementation of Newport initiatives, including overseeing the integration and effective management of digital platforms such as Moved.com and Happy.co, to enhance tenant experience, streamline property operations, and ensure seamless service delivery. This involves training staff on new systems, and monitoring performance metrics to achieve operational excellence.
• Review work orders and data provided in Happy Co to identify trends, pinpoint deficiencies, and project future mechanical projects and budgeting needs.
• Use data/dashboards/feedback in Happy Co to report a clear and complete picture of your properties so that you can make smarter decisions that elevate conditions, effectively manage your teams and create a community your residents love to call home.

• Ability to read, interpret, manage, and report on a Profit & Loss Statement.
• Prepare and present detailed reports on property performance, financial status and strategic initiatives to senior leadership.
• Manage property budgets, including forecasting and financial planning. Monitor and control operating expenses to ensure budget adherence and financial optimization.
• Take ownership of capital projects, overseeing their planning, execution, and successful completion.
• Oversee the building conditions to ensure best-in-class curb appeal and all systems are functioning optimally and preventative maintenance is performed.
• Ensure proper maintenance of all critical building systems (elevators, boilers, roofs, CCTV, etc.).
  
  

Requirements

• Minimum 10 years of property management experience with luxury residential buildings, highly preferred.
• Experience in multifamily rental housing.
• A Bachelor’s Degree is preferred but not required.
• Must be available for after-hours emergencies.
  
  

Skills

• Strong literacy in MS Word and Excel, Yardi is a plus.
• Strong working knowledge budgeting and financial reporting, labor relations, purchasing, and building mechanical systems.
• Highly organized, detail oriented, and self-motivated.
• Excellent written and oral communication skills.
• Demonstrated ability to work well within a corporate environment.
  
  

The Company offers a competitive salary and benefits including medical, dental, vision life insurance, HSA/FSA, commuter benefits program, short-term disability and 401(K).