BrightSign LLC is the global market leader in digital signage media players, offering a full range of innovative solutions designed to power dynamic digital displays. Our cutting-edge technology is trusted by leading brands worldwide to deliver engaging content in retail, hospitality, education, and beyond. As we continue to revolutionize the digital signage industry, we are seeking a dedicated Partner Support Specialist to join our team and provide exceptional support to our valued partners. This is a remote position, however, ideally, this person would sit in Central or Eastern Timezone.
Responsibilities
Act as the main point of contact for partner inquiries, providing prompt and effective assistance via email, phone, and other communication channels.
Troubleshoot technical issues related to BrightSign products and services, offering timely resolutions and guidance to partners.
Assist partners with product onboarding, training, and implementation, ensuring a smooth and successful integration of BrightSign solutions.
Collaborate closely with internal teams, including Sales, Engineering, and Product Development, to address partner needs and escalate issues when necessary
Maintain accurate records of partner interactions and transactions using Zendesk, ensuring thorough documentation of all communication and support provided.
Uses metrics to make data driven decisions for the benefit of partners and the company
Be a mentor to junior support agent in the team
Qualifications
Bachelor's degree in engineering, computer science or similar
Experience working with enterprise IT systems and networking such as IPv4, VLANS, DHCP, DNS, multi-cast and wireless
Familiar with languages, such as Typescript/JavaScript and Python
Strong understanding of HTTP, REST and familiarity with distributed systems architecture
5 plus years of professional experience in a customer-facing role or partner engineering role
Self-motivated, can work both at a strategic and tactical level on projects and is results driven
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
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