Senior Operations Manager

Job Summary

JOB DESCRIPTION

Sr. Operations Managers shape the Fanatics experience by being an athlete/fan advocate. The Operations Manager is responsible for engaging athletes in support of the inbound or outbound operations that will include multiple sub departments. They will inspire a team of Managers, Supervisors, and athletes to perform at a high level through effective communication, mentorship, and feedback. This position directs the efforts of supervisors and athletes and reports to the General Manager.

To be champion we expect all athletes to embody our Fanatics values:

• By Fans, For Fans.
• One Fanatics...Win as a Team
• Missionary not Mercenary
• Innovative Products and Fan Experiences
• Execution and Agility... Over Talk
  
  

GENERAL DUTIES & RESPONSIBILITIES:

• Model a culture of ownership in every customer and employee interaction
• Manage the overall direction, development, and performance of the department and operations partners both internal and external.
• Meet and/or exceed service levels and quality expectations, while working within financial constraints.
• Position will be responsible for determining and providing best solutions to drive revenue and reduce cost.
• Provide direction on support processes and set up to ensure consistency, productivity, and profitability.
• Liaison with supervisors, team leaders, and athletes to gather information and resolve issues.
• Monitor program effectiveness and report on productivity to senior leadership
• Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.
• Maximize team performance through training, motivation, and incentive programs.
• Suggest innovative solutions that improve customer satisfaction while reducing cost.
• Develop supervisors to become bigger leaders.
• Provide clear, constructive direction and feedback.
• Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer, but certainly know how to find it.
• Value and appreciate the customer perspective.
• Active decision-making and problem-solving
• Thrive in a fast-paced team environment.
• Communicate with and understand the needs of internal and external customers.
• Mesh well with the existing management team by being a good listener, a team builder, and an articulate advocate of our collective vision.
• Effectively plan, staff, direct and coordinate activities to maintain efficient storage and flow of materials while maintaining control of inventory.
• Maintains department standards for productivity, reliability, and accuracy.
• Drives strategic priorities and operational activities.
• Leads the development of staffing forecasts needed to meet peak demands of the business.
• Oversight for the development of on-going process improvements to drive departmental efficiency.
• Manage a safe workplace by advocating training and accident prevention/preparedness.
• Communicate company standards and policies and take proactive corrective actions in collaboration with Human Resources to ensure compliance.
• Additional duties as assigned.
  
  

EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree in business, management, or related discipline preferred or equivalent education and experience.
• 3-5 years of Fanatics tenure
• 5 years (minimum) of Distribution/Warehouse management
  
  

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Must be able to gather detailed and accurate information then translate into internal operation systems.
• Must be customer focused and able to gain understanding of customer's requirements.
• Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
• Strong communication skills (written, oral)
• Demonstrated ability to analyze data resulting in effective course of action.
• Proven ability to work in a fast-paced environment while handling difficult situations.
• Excellent planning and organizational skills with the ability to prioritize work and multitask.
  
  

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).