Senior Operations Manager

Our client, a leading provider in the moving and relocation industry, dedicated to delivering exceptional service to clients, is seeking a Senior Operations Manager to join their team in Seattle.

They are seeking an operationally-minded individual with a diverse skill set to join their dynamic team. If you are passionate about optimizing operations and ensuring seamless coordination across all divisions, we want to hear from you!

Key Responsibilities:

• Oversee day-to-day operations, ensuring efficient workflow and resource allocation.
• Develop and implement operational strategies to enhance productivity and profitability.
• Monitor key performance indicators (KPIs) and operational metrics, ensuring targets are met.
• Collaborate with various departments (sales, customer service, logistics, etc.) to ensure cohesive operations.
• Facilitate communication and coordination between divisions to improve overall service delivery.
• Identify areas for process improvement and implement changes to enhance efficiency.
• Conduct regular reviews and audits of operational procedures to ensure compliance and effectiveness.
• Ensure high levels of customer satisfaction through effective operational management.
• Address and resolve any operational issues that impact customer experience.
• Lead and mentor a team of operational staff, fostering a positive and productive work environment.
• Provide training and development opportunities to enhance team performance.
• Oversee logistics planning, including scheduling, routing, and resource allocation.
• Ensure compliance with all relevant regulations and industry standards.
• Manage operational budgets and control costs to maximize profitability.
• Prepare and present operational reports to senior management.

Qualifications:

• Proven experience in operations management within the moving and relocation industry.
• Strong understanding of logistics, supply chain management, and customer service.
• Excellent leadership and team management skills.
• Proficient in using operations management software and tools.
• Exceptional problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Experience in managing cross-functional teams.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of industry regulations and best practices.

Reach out to Alchemy Global Talent Solutions today.