· Under administrative direction, the purpose of the position is to maintain server logs, perform backups and restoring of data, and assist with the overall maintenance of LAN/WAN systems. Position is responsible for diagnosing network hardware and software problems, and providing effective resolution in a manner that minimizes downtime for the network. The classification is distinguished from that of the Network Analyst level by the ability to manage projects, and by the greater complexity of assignments. Incumbents perform essential functions as outlined herein according to area of assignment. Performs related work as directed.
SPECIFIC DUTIES AND RESPONSIBILITIES
· Provides lead worker coordination and supervision to technical staff when applicable to functional area of assignment.
· Installs, configures, and manages complex data networking and client/server systems and associated software as required.
· Monitors computer network environment by supporting network administration and related support activities such as network security and software performance.
· Performs configuration, maintenance and repair while ensuring that records of network performance, downtime equipment inventory and configurations are properly maintained.
· Analyzes work flow processes and develops recommendations for improvements and solutions using automated systems.
· Performs third level troubleshooting as required to support the Help Desk function; leads problem solving efforts applicable to area of expertise, which may involve other support staff.
· Provides input to management on methods of improving the productivity, effectiveness, and efficiency of program operations.
· Performs network backups and restoration of data; maintains logs concerning network activity.
· Updates servers and LAN/WAN equipment; assists in developing specifications for new equipment requirements.
· Installs new hardware, software and upgrades for various districts and departments utilizing network systems.
Employment type
Contract
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