A third-party partner is seeking a Senior Manager, Sales Operations for a leading company in New York, NY. This role is eligible for a hybrid work model with two days in-office. The Senior Manager, Sales Operations will be a subject matter expert on sales operations business metrics and trends, capturing new opportunities through project leadership, and implementing strategies to enhance business growth.
Responsibilities
Identify process efficiencies within the sales organization, influence change, and implement new workflows
Establish key sales metrics, measure, and report on the impact of process changes on KPI performance
Develop and operationalize tools, such as CRM and workflows, to monitor and improve business performance and sales workflows
Lead a small internal team of sales operations managers
Leverage data to analyze, identify, and support recommendations for growth
Implement and maintain quality control measures/service level metrics within the department
Develop project plans, set milestones, and ensure timely project completion
Build strategic plans that consider pilots, training, feedback to maximize project impact
Present performance updates and recommendations to senior management and stakeholders
Effectively communicate performance findings, strategies, and recommendations to senior management and key stakeholders
Foster a culture of data-driven decision-making and performance accountability within the organization
Requirements
Bachelor's degree or equivalent is required
Minimum 8-10 years of experience in operations, sales enablement, consulting, project management, or a similar role. E-commerce experience preferred
3 years of experience as a people leader
Proven track record of implementing innovative ideas, processes, or products in complex organizations
Strong strategic thinking and planning abilities, with effective problem-solving and change management skills
Strong numerical and analytical skills
Ability to adapt to new processes and technologies quickly
Team player with a proactive attitude and work ethic
Demonstrated history of living the company's core values: Customer, Innovation, Team, Accountability, and Trust
Unquestionable integrity and ethics
Benefits
Competitive base salary: $120,000-$150,000
Eligibility for an annual bonus and/or equity grant
Hybrid work model: two days in-office
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales
Industries
Primary and Secondary Education and Non-profit Organizations
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