Senior Manager, Sales Operations
Senior Manager, Sales Operations
ThisWay Global
New York, NY
See who ThisWay Global has hired for this role
A third-party partner is seeking a Senior Manager, Sales Operations for a leading company in New York, NY. This role is eligible for a hybrid work model with two days in-office. The Senior Manager, Sales Operations will be a subject matter expert on sales operations business metrics and trends, capturing new opportunities through project leadership, and implementing strategies to enhance business growth.
Responsibilities
Responsibilities
- Identify process efficiencies within the sales organization, influence change, and implement new workflows
- Establish key sales metrics, measure, and report on the impact of process changes on KPI performance
- Develop and operationalize tools, such as CRM and workflows, to monitor and improve business performance and sales workflows
- Lead a small internal team of sales operations managers
- Leverage data to analyze, identify, and support recommendations for growth
- Implement and maintain quality control measures/service level metrics within the department
- Develop project plans, set milestones, and ensure timely project completion
- Build strategic plans that consider pilots, training, feedback to maximize project impact
- Present performance updates and recommendations to senior management and stakeholders
- Effectively communicate performance findings, strategies, and recommendations to senior management and key stakeholders
- Foster a culture of data-driven decision-making and performance accountability within the organization
- Bachelor's degree or equivalent is required
- Minimum 8-10 years of experience in operations, sales enablement, consulting, project management, or a similar role. E-commerce experience preferred
- 3 years of experience as a people leader
- Proven track record of implementing innovative ideas, processes, or products in complex organizations
- Strong strategic thinking and planning abilities, with effective problem-solving and change management skills
- Strong numerical and analytical skills
- Ability to adapt to new processes and technologies quickly
- Team player with a proactive attitude and work ethic
- Demonstrated history of living the company's core values: Customer, Innovation, Team, Accountability, and Trust
- Unquestionable integrity and ethics
- Competitive base salary: $120,000-$150,000
- Eligibility for an annual bonus and/or equity grant
- Hybrid work model: two days in-office
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Sales -
Industries
Primary and Secondary Education and Non-profit Organizations
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