Fast, friendly and customer focused. That’s what makes Uline’s customer service legendary! Help us maintain and build on that legacy as Senior Manager of Order Management, ensuring our representatives are trained and empowered to minimize order delays and deliver the exceptional experience our customers love.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Oversee Uline’s Backorder and Custom / Drop-Ship operations with a focus on quality, speed and accuracy.
Direct leaders on how to review and analyze department results to identify trends and opportunities for continuous improvement.
Monitor and report on gross profit, returns, vendor performance and customer comments.
Guide and develop team leaders by meeting on performance, progress and improvement plans.
Collaborate with Purchasing, Product and Marketing teams to improve customer service processes and identify new product opportunities.
Build and maintain vendor relationships to expedite problem resolution and improve overall service.
Minimum Requirements
Bachelor’s degree.
5+ years of experience in Customer Service or Product Management, including 2-3 years of management experience.
Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
Available for travel to Uline’s North American branches and to vendors.
Benefits
Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 6% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Advertising Services, Packaging and Containers Manufacturing, and Retail Office Equipment
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