Resilience Lab is modernizing how clinicians work together to provide mental health care that’s high-quality, personalized, and accessible.
Our proprietary platform supports the largest and most diverse clinical community in the New York tri-state area and provides our team of therapists with the technologies, methodologies, and training needed to focus on what matters most: improving lives.
Opportunity:
We are seeking a Senior Manager of Supervision to lead and oversee a team of clinical supervisors and licensed professionals. The role lives at the intersection between clinical performance and business objectives. Specifically, you must be an expert in your field and an outstanding communicator who is quick and thoughtful in resolving complex issues and conflicts. You will be tasked with managing licensed professionals to ensure they provide quality supervision, guidance, and more in their journey here at RL.
The Senior Manager of Supervision will use digital technology to monitor clinicians’ progress and intervene when necessary to help them get back on track. Ultimately, it is their responsibility to motivate the supervision team to maximize utilization and compliance of the entire clinical team.
Responsibilities:
Responsible for clinicians’ overall performance through each stage of employment
Develop and implement performance standards for all licensed clinicians
Hold monthly 1:1s with each supervisor working through goals and objectives
Respond to Zendesk/Slack/Email for supervisor questions and concerns
Run and innovate monthly supervisor meeting Interview supervisor candidates; participate in hiring/matching process
Create training and train future supervisors
Oversee clinician offboarding process
Hold monthly chart audits with designated clinical management teamOversee “fostering” and pod transfer programs
Develop clinical processes and policies as needed
Report to VP Ops any concerns or issues arising from supervisory pods
Continuously innovate and grow the role to fit the needs of the company
Work closely with HR to improve supervisor engagement and culture
Requirements:
Proficient in Google Workspace (e.g., Google Documents/Sheets/Slides, etc.)
Proven track record of effective communication with various populations/stakeholders
Proven experience successfully leading therapists or other specialized professionals in private or group practice settings
Experience in running large meetings consisting of 50+ professionals
Qualifications:
10+ years clinical experience
5+ years in clinical managementComfortable working at a fast-paced, early-stage startup with an aggressive growth strategy to scale the company
Ability to work independently and as part of a team in a remote working environment
Ability to prioritize corporate objectives while balancing the needs of various stakeholders in the organization
Strong leadership skills, interpersonal and communication skills, and ability to work effectively with a range of diverse groups
Ability to handle confidential and sensitive information mindfully and effectively
Excellent organizational and time management skills
Ability to alter between detail-oriented and big-picture thinking depending on the task
Ability to gather and analyze statistical data and generate reports to inform decision-making and problem-solving
Ability to learn and adapt to new technologies quickly and easily
Strong writing and editorial skills
Compensation & Benefits:
$85k-$110k annually
401k
Health/Dental/Vision
Flexible PTO
Equity grant
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Wellness and Fitness Services
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