Vinson & Elkins

Senior Manager of Hospitality

Vinson & Elkins Houston, TX
Vinson & Elkins

Senior Manager of Hospitality

Vinson & Elkins Houston, TX
4 days ago 143 applicants

See who Vinson & Elkins has hired for this role

Position Overview

The Senior Manager of Hospitality is responsible for direction, leadership, and management of Hospitality Services: including Conference Services, Reception, Travel; and for ensuring that the day-to-day operations of the firm's hospitality department run smoothly.

Primary Duties And Responsibilities

Department Oversight

  • Responsible for ensuring high standards across the constituent departments within the Hospitality function
  • Planning and oversight of the hospitality and travel budgets, ensuring accuracy, maintenance, and cost effectiveness.
  • Leads a team of employees and completes functions associated with supervising a team, such as recruiting/selecting employees; training and coaching employees; monitoring employees, including engaging in the progressive discipline process as needed; conducting annual performance reviews; completing compensation activities and reviews; and
  • enforcing policies and procedures both on behalf of the firm and the department
  • Responsible for key relationships with hospitality and travel vendors; collaborates with managers and local office administrative leads
  • Stays abreast of trends and modernizations in the hospitality industry
  • Routinely travels to each office to provide leadership and training, and to ensure conformity of practices across all offices.


Conference Services

  • Senior oversight of all Conference Centers, including ensuring all tasks are being performed according to set timelines, monitoring work flow in order to equally distribute work load, counseling when necessary and evaluating performance. Leads by example in maintaining service standards
  • Leads hospitality teams to plan and execute internal meetings and external special events, including meetings with clients (internal and external) to obtain information regarding their event, designing menus to present to clients and deciding on space layout to fit the flow of events
  • Ensures events are set up correctly and events are executed according to the clients’ expectations
  • Travels to other offices for key client or internal events to ensure execution according to firm standards
  • Leads efforts to optimize firmwide ordering processes, including material vendor selection
  • Implement and enforce policies and procedures to ensure consistent service standards are maintained across all offices


Reception

  • Senior oversight of reception centers, providing training and guidance to ensure a high-touch, client-focused front desk experience
  • Streamlines visitor and internal check-in processes, ensuring seamless logistics while maintaining security protocols and a positive first impression
  • Implement and enforce policies and procedures to ensure consistent service standards are maintained across all offices
  • Develop a visitor experience checklist and conduct training sessions with various internal departments to ensure seamless execution


Travel

  • Ultimate oversight of the Firm’s travel program
  • Assesses the performance and efficiency of current travel offerings, implementing improvements where necessary
  • Develop and enforce corporate travel policies that align with business goals and budget constraints.
  • Provides guidance on industry trends and best practices, changes in regulations or requirements related to travel, focusing on modernization of travel processes
  • Collaborates closely with Travel Manager


Secondary Duties And Responsibilities

  • Performs other duties as assigned


Working Conditions

  • Working late hours and weekends may be required
  • Willing to travel frequently (50%)


Education:

  • Bachelor’s degree in hospitality management, business administration, or relevant field preferred


Experience:

  • At least seven years of experience working in the hospitality industry, including management experience.
  • At least five years of full-service corporate travel experience required.


Special Knowledge:

  • Exceptional knowledge of standard hospitality practices and procedures.
  • Strong understanding of travel technology and booking systems.
  • Proven ability to analyze data and implement data-driven solutions


Technical Skills:

  • Knowledge of quality standards (e.g. ISO).
  • Knowledge of food and beverage industry trends and best practices.
  • Sabre experience or comparable travel software and automation tools.
  • Cvent experience or other RFP software.


Attributes:

  • Exceptional understanding of the hospitality industry and display an aptitude for customer service.
  • Possess strong project management and change management skills.
  • Possess excellent managerial skills and the ability to communicate with personnel and clients effectively.
  • Works well under pressure in a fast-paced environment.
  • Has the ability to resolve conflict in a calm and professional manner


Qualifications:

  • Excellent organizational skills


Primary Location

US-TX-Houston

Work Locations

Houston

Job

Manager-III

Organization

Administration-3000

Schedule

Regular

Shift

Standard

Job Type

Full-time

Job Level

Day Job

Job Posting

Mar 26, 2024, 12:50:29 PM

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    Law Practice

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