Senior Manager Compliance Mortgage Banking

Job Description

Under the direction of the Manager, this position is responsible for managing the overall regulatory consumer and mortgage banking compliance program, and provides leadership and strategic management for the Mortgage Banking Division’s documentation, quality control, project & process support areas. Ensures business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Responsibilities

Maintains and modifies (as needed) the formal compliance program for annual review and approval by the Board of Directors, Audit and Risk Committee and executive management. Assists management with efforts for compliance audits, Federal Reserve Board (FRB) examinations, and all other regulatory agency examinations, including preparation, coordination of all information between bank departments and examiners during the audit/exam, follow up on findings and development of written responses. Coordinates and compiles responses for internal, external and FRB audit findings. Assists with audits (in Guam) and examinations, reviews reports and responses to ensure adequate compliance actions. Communicates and corresponds with internal and external auditors. Identifies issues, formulates recommendations, escalates as necessary and provides resolution. Provides project progress and status updates to team and management. Monitors and reports on the effectiveness of compliance controls contained in Corporate Compliance’s Compliance Manager application. Ensures that compliance risks in Compliance Manager associated with respective business units’ products, services, customer base, and geographic locations are accurate and complete.

Analyzes, summarizes and communicates compliance developments to the division and other department managers. Ensures policies, procedures, forms and trainings meet all requirements and deadlines relating to Consumer Lending and Mortgage Banking law and regulations including: Home Ownership Equity Protection Act (HOEPA), Patriot Act, Home Mortgage Disclosure Act (HMDA), TRID, Reg. Z, Reg. X, Real Estate Settlement Procedures Act (RESPA), Fair Lending, Community Reinvestment Act (CRA), Equal Credit Opportunity Act (ECOA), Flood Disaster Protection Act and Reg. O. Analyzes and communicates compliance requirements for new or revised products, services, systems and subsidiaries to division and department management. Consults with legal counsel, regulatory agencies, vendors and compliance organizations, as needed. Coordinates and develops procedures that cross over interdepartmental functionality to assure an efficient workflow. Ensures that the Bank’s fair banking and fair lending standards are met. Responsible for the Residential Lending loan documentation for the Consumer Lending and Mortgage Banking Division Departments and Loan Centers. Develops policies and procedures on regulatory issues affecting Consumer Lending and Mortgage Banking Residential Lending internal processes. Reviews and maintains policies and procedures, sections, procedural guides and forms.

Coordinates and compiles responses for internal, external and FDIC audit findings for Consumer and Mortgage Banking Division. Provides Management with reports on monitoring and other compliance and quality control measurements. Plans and initiates all training regarding compliance with laws, regulations and investor requirements. Plans, develops, implements and maintains compliance training programs for staff members, and company-wide compliance monitoring processes covering all high risk compliance activities, including consumer and mortgage loan origination, mortgage loan servicing and regulatory reporting, etc. Analyzes the interface with PID, Mortgage Loan Servicing Department, and Reverse Mortgage, and identifies training needs and recommends change for more efficient processing of client service needs.

Supports the efforts of the Project & Process Support team and technical professionals. Ensures timely completion of compliance testing, implementation, process re-engineering, system and user documentation/procedures, issue resolution, and post conversion evaluation; and for compliance with Bank of Hawaii policies and procedures and regulatory requirements. Monitors system project plans. Ensures the project reflects standards outlined in current, approved project methodology guidelines. Ensures completion of document of understanding, including the detailed understanding of business unit requirements and project deliverables by the appropriate participants. Identifies critical path and project milestones, and monitors performance. Ensure that loan originations, servicing systems and loan documentation are continually compliant with State of Hawaii and Federal regulations. Provides guidance to other areas of the Bank for mortgage loan documentation. Maintains database of quality control/process issues. Provides management with reports on documentation and quality control measurements. Leads and executes new product development and implementation. Assesses the potential compliance impact from changes to business units’ processes, products and services, as well as any identified issues.

Responsible for the management of all employees in the division including staffing, scheduling, compensation, performance management, training and development, succession planning and affirmative action to effectively utilize group and individual capabilities and enhance individual / group development and performance. Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.

Qualifications

Performs all other miscellaneous responsibilities and duties as assigned.

MINIMUM QUALIFICATIONS:

• Education: Bachelor’s degree in business, accounting, or finance from an accredited institution or equivalent work experience.
• Experience: Minimum 12 to 14 years of mortgage banking and compliance, audit, or regulatory experience; Minimum 5 years of management or leadership experience required.
• Technical Skills: Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Extensive knowledge of the mortgage systems required. Demonstrated skills in organizing and implementing process improvements, system conversion, etc.
• Other Job Qualifications: Excellent written and verbal communications skills. Demonstrated leadership/management skills, interpersonal communications and teamwork. Strong analytical skills and demonstrated ability to operate at a strategic level. Inquisitive, critical thinker, attention to detail, sound judgment and decision-making ability. Highly organized and capable of dealing with multiple, complex projects simultaneously. Highly motivated, analytical, organized, innovative, adaptive and a self-starter. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Travel by air as required. I certify that the above description and minimum qualifications reflect the essential functions of this position. I also understand that this position job description may be used for external recruitment purposes and does not contain any proprietary and/or confidential information.
  
  
  

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers .