Senior Manager, Business Analysis
Senior Manager, Business Analysis
Sallie Mae
New Castle, DE
See who Sallie Mae has hired for this role
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Senior Manager, Business Analysis will join the Communication Strategy and lead a team responsible for our business analysis efforts to optimize customer communications. This leader will be responsible for developing and managing communication strategies for letters, emails, text messages and other digital communications sent to customers. The ideal candidate will have experience in business analysis, with a proven track record of providing data-driven insights to inform business decisions.
What You'll Do
What You Have
Minimum education, skills and experience required.
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Senior Manager, Business Analysis will join the Communication Strategy and lead a team responsible for our business analysis efforts to optimize customer communications. This leader will be responsible for developing and managing communication strategies for letters, emails, text messages and other digital communications sent to customers. The ideal candidate will have experience in business analysis, with a proven track record of providing data-driven insights to inform business decisions.
What You'll Do
- Optimize communication strategy to improve performance and the customer experience.
- Lead business analysis activities, including data collection, analysis, and reporting.
- Collaborate with cross-functional teams to develop and implement business strategies and initiatives.
- Analyze and interpret complex data sets to identify insights and develop recommendations for business improvements.
- Develop and maintain key performance indicators (KPIs) and dashboards to track business performance.
- Communicate findings and recommendations to senior leadership and stakeholders in a clear and concise manner.
- Stay up to date on industry trends and best practices in business analysis.
- Mentor and coach team members to ensure their professional growth and development.
- Develop and implement data-driven strategies and initiatives to drive business growth and improve operational efficiency.
- Conduct market and industry research to identify trends and opportunities for growth.
What You Have
Minimum education, skills and experience required.
- Strong analytical and problem-solving skills with the ability to interpret complex data sets and develop data-driven strategies.
- Excellent verbal and written communication skills, with the ability to effectively communicate findings and recommendations to senior leadership and stakeholders.
- Strong leadership skills with the ability to manage and motivate a team.
- Experience working with cross-functional teams and managing complex projects.
- Experience in market and industry research.
- Proficient in data analysis tools and techniques, including statistical analysis and data visualization.
- Experience with data management and data governance.
- Ability to thrive in a fast-paced, dynamic work environment.
- 2+ years managing a team.
- Bachelor's degree in business, economics, statistics, or related field. MBA preferred.
- 5+ years of experience in business analysis or related field, with at least 2 years in a leadership role.
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Research, Analyst, and Information Technology -
Industries
Banking and Financial Services
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