Senior Key Account Manager

Who we are

Based out of Montreal, Canada, Nature’s Touch is one of the largest suppliers of frozen fruit to retailers in North America, Australia, Taiwan, and Japan. We provide a full range of products and support multiple private label programs in addition to our own brands. We are also one of the largest buyers of fruit globally each year and continue to enjoy strong growth in this emerging category in retail.

The Role

Are you looking to bring your commercial understanding, passion for the customer and build on a tradition of strong relationships with buyers to have real, meaningful impact? Nature’s Touch is one of North America’s leading providers of Frozen Fruits and to help sustain our growth we are looking for a Senior Key Account Manager focussed on private label sales.

Reporting the Vice President of Sales and Marketing, the position will take a leading role creating effective account activity and work closely with our major customers in the United States to deliver joint business plans and driving category growth. This role can be based anywhere in the United States.

The Senior Key Account Manager’s responsibilities include:

• Act as the primary liaison between Nature’s Touch and key customers, ensuring their needs are met while representing the company’s interests effectively.
• Develop and implement strategic account plans to achieve growth targets and drive profitability.
• Prepare compelling and data-driven presentations tailored to each customer, identifying growth opportunities and actionable plans.
• Lead negotiations with customers on pricing and contracts to achieve mutually beneficial outcomes.
• Cultivate and maintain superior relationships with assigned accounts and customers, fostering trust and collaboration.
• Manage with the customer the project lifecycle with private label customers, from innovation to packaging changes, ensuring seamless execution and customer satisfaction.
• Collaborate with category teams to drive category growth through the 4 P’s.
• Develop and manage budgets and forecasts for accounts, ensuring alignment with volume and profit targets.
• Develops, runs and communicates monthly sales performance dashboards/scorecards.
• Supports data/insight gathering and reporting – internal/external
• Handle customer requests and communications promptly and professionally.

Position Requirements

• University degree, preferably in business discipline
• 5 – 7 years managing large national accounts as an Account Manager
• Experience with private-label products is required.
• Experience with category management and or marketing is preferred.
• Experience with the food service industry would be a significant asset.
• Superior verbal and written communication skills.
• Strong commercial acumen with a passion for building long term partnerships
• Proven track record of business development
• Demonstrably high-calibre analytical ability and presentation skills
• Comfortable in taking calculated risks.
• Excellent interpersonal and negotiation skills.
• Confident and driven to bring in new business.